Partner channel · EMEA

EMEA channel partner map: who sells each platform, and who sells more than one

The channel partners selling Five9, Cisco, Avaya, Genesys, Aspect (Alvaria), Verint and Amazon Connect across Europe, the Middle East and Africa, from the vendors' own partner directories. Sep 2 2026.

What to know

Seventeen partners carry three or more of the seven platforms. BT Business (five), Sabio, TTEC Digital and Connect Managed Services (four), then Orange Business, NTT DATA, Damovo, Deutsche Telekom, IP Integration, IST Networks, Axians, Activeo, Indra, Seidor, Deloitte Digital, Accenture and Capgemini. Their sellers already sit between an ACD and a WFM layer, which is where Intradiem lives.
Start with the Genesys-plus-Avaya bench. IDC ranks Genesys and Avaya as the two largest contact center providers in Europe, and the partners that carry both (Sabio, Damovo, IP Integration, Maintel, Westcon-Comstor for distribution) hold the deepest installed bases in the UK, DACH and Benelux.
Market share exists at vendor level only, and mostly global. No analyst publishes partner-level share in EMEA; vendor-level EMEA share sits inside paid IDC, DMG and Omdia reports. Every published figure that matters is on this page with its region attached, so a global number never travels as an EMEA one. Where a partner is the named largest for a vendor, the quote and source are on its row.
The UK holds the deepest bench for all seven; the rest of EMEA is platform-specific. Genesys runs the widest network outside the UK (Turkey, Poland, the Gulf, Nordics, Iberia), Five9 is concentrated in the UK, Iberia and DACH, Verint's channel is UK plus Nordic, Swiss and Dutch compliance specialists, Aspect has nine EMEA resellers, and Amazon Connect is delivered by UK, German and Iberian AWS consultancies.

Market share

Only vendor-level share is published, and most of it is global.

Check the region before quoting a number. Partner-level EMEA share is not published by anyone.

NICE / Genesys / Five9GLOBALrevenue

NICE 22.3%, Genesys 20.0%, Five9 12.7% (CY2025)

CCaaS revenue share, top 3. Other leading providers listed without percentages: AWS, Talkdesk, Cisco, Content Guru, 8x8, Twilio, Dialpad, Vonage.

metrigy.com/product/ccaas-contact-center-platforms-quarterly (2026-03-30)

allEuroperevenue

27 to 29 percent

Europe share of global CCaaS revenue. Secondary source; underlying analyst not named. The only Europe-level revenue share figure found.

inflectioncx.com/intelligence/guides/ccaas-market-guide-2026 (2026-03)

Avaya / Genesys / CiscoGLOBALrevenue

Avaya 36.3%, Genesys 12.9%, Cisco 10.0% (CY2025)

On-premises platform share. On-prem platform market shrinking about 20% a year; more than two-thirds of agent seats still sit on customer-owned platforms (global).

metrigy.com/product/ccaas-contact-center-platforms-quarterly (2026-03-30)

NICE, Genesys, Amazon Connect, Five9, Content Guru, RingCentral, Odigo, 8x8, Dialpad, CiscoGLOBALseats

rank order 1 to 10, Dec 31 2024

CCaaS vendor ranking by seats. DMG Consulting 2025 CCaaS Worldwide Market Share Report. It contains an Americas / EMEA / Asia-Pacific split, paywalled.

cmswire.com/contact-center/ai-powered-contact-center-as-a-se (2025-07-14)

Genesys, Avaya, ZendeskEuroperevenue (IDC methodology)

named top 3 providers in Europe, 2024

European contact center software, top 3. From the IDC abstract summary; percentages paywalled. Cisco, Five9 and Amazon Connect are outside the European top three by this cut.

my.idc.com/getdoc.jsp?containerId=EUR153039425 (2025)

NICE, Content Guru, Five9, ZoomEuropepositioning

positioned as Leaders

IDC MarketScape European CCaaS 2025, Leaders. European CCaaS $1.5B (2024) to $3.7B (2029), 20% CAGR. Full vendor list not public; Genesys and AWS placement unknown.

five9.com/blog/five9-named-leader-idc-marketscape-european-c (2026-01-12)

Genesys, NICE, Five9 (top); Odigo (France), Puzzel (Nordics)Europerevenue

$1.4B (2022), $1.6B projected (2023); 100+ CCaaS vendors in Europe

European CCaaS market and leaders. Most recent Europe-specific Frost CCaaS Radar found; Genesys named #1 growth leader in it.

cxtoday.com/contact-center/the-frost-radar-for-the-european- (2023-07-05)

VerintEMEA (vendor mix, not market share)company revenue

Americas 72%, EMEA 18%, APAC 10% (FY to Jan 31 2025)

Vendor revenue mix, EMEA. Last public 10-K before the Thoma Bravo take-private.

sec.gov/Archives/edgar/data/1166388/000116638825000014/vrnt- (2025-03-26)

Five9International (not EMEA-specific)company revenue

International 11.5% of revenue FY2025 ($131.7M of $1,149.1M)

Vendor revenue mix, international. International blends EMEA, LATAM and APAC. 10-K names British Telecom as a reseller and Accenture, Deloitte, EY, IBM, Kyndryl, PwC as global SIs.

sec.gov/Archives/edgar/data/1288847/000128884726000023/fivn- (2026-02)

CiscoEMEA (vendor mix, not market share)company revenue

EMEA $14.8B of $56.7B (26%) FY2025; Collaboration segment $4.2B

Vendor revenue mix, EMEA. Cisco does not disclose contact center revenue separately.

investor.cisco.com/news/news-details/2025/CISCO-REPORTS-FOUR (2025-08-13)

GenesysGLOBALARR

Genesys Cloud ARR nearly $2.9B, up 30%+; nearly 45% of Genesys Cloud revenue outside North America

Genesys Cloud scale. Non-North America is EMEA plus APAC plus LATAM, not EMEA alone. Genesys has 1,600+ EMEA employees, about a quarter of headcount.

intelligentcio.com/eu/2026/06/05/genesys-cloud-reaches-us2-8 (2026-06-05)

Amazon ConnectGLOBALrevenue run rate

$1B annualized revenue run rate; 12 billion interaction minutes in the prior year

Amazon Connect scale. AWS does not disclose Connect revenue by region.

ir.aboutamazon.com/news-release/news-release-details/2025/Am (2025-10-30)

IDC's European Contact Center Market Shares 2024 (doc EUR153039425) holds the only vendor-by-vendor Europe table. It is paid; its top three (Genesys, Avaya, Zendesk) is public.
DMG's 2024 WEM Market Share Report carries a Europe cut and a direct-versus-partner cut for Verint, NICE, Genesys and Calabrio ($4,500). It is the report to buy if a defensible EMEA WFM share is ever needed.
Omdia's CCaaS tracker (CY24) covers EMEA for 25 to 30 vendors including AWS, Avaya, Five9, Genesys and NICE, also paid.

The platforms

How each platform goes to market in EMEA

Five9157 partners

Sells EMEA through a UK-headquartered team with offices in Porto, Munich, Dublin, Amsterdam, Barcelona, Stockholm and Johannesburg. States that DACH and Benelux are sold primarily through partners and that partner-influenced business was over 80% of new bookings globally (Feb 2025). The EMEA channel is concentrated in UK managed service providers (Babble, Onecom, Opus, Exponential-e) plus BT as the strategic carrier and WTG for DACH.

ProgramGold, Silver, Authorized levels; types Reseller, Service Provider, Technology Solution Broker, SI, Referral. EMEA Partner of the Year: Onecom (2022), Opus (2024), Exponential-e (2025); DACH: WTG (2024 and 2025).

ShareNo EMEA figure. International is 11.5% of revenue (FY2025 10-K); 12.7% of global CCaaS revenue (Metrigy 2025); Leader in the IDC European CCaaS MarketScape 2025.

Cisco20 partners

Contact center goes to market almost entirely through partners; EMEA is about 26% of Cisco revenue. The CX channel is recognised through the WebexOne awards (EMEA Customer Experience winners BrightCloud 2023, Cisilion 2024, Natilik 2025) and distributed by Comstor and TD SYNNEX. Carriers (BT, Orange, Deutsche Telekom, Virgin Media O2, Vodafone) resell Webex Contact Center inside broader Webex bundles.

ProgramCisco 360 (Jan 2026) replaced Gold, Premier and Select with Preferred and Portfolio Partner per architecture, plus Cisco Powered Services accreditations including Webex Contact Center. Older sources still cite Gold and Master Collaboration.

ShareNo EMEA figure. Outside IDC's European top three; eighth globally by CCaaS share yet the fastest growing (Metrigy 2025); Niche Player in the 2025 Gartner CCaaS MQ; 10.0% of the global on-prem platform market.

Avaya14 partners

After Chapter 11 (May 2023) Avaya narrowed to its top roughly 1,500 customers, and in 2025 pushed sub-200-seat cloud customers to partners, naming BT, Maintel and Sabio as certified carrier options. Westcon-Comstor is the EMEA master agent and distributor. The channel is deepest in the UK (Sabio, Maintel, FourNet, IPI, Connect) and DACH (WTG, Damovo, T&N, CCT), with a Gulf tier of self-described largest partners (CGC, Syscom, BCS).

ProgramAvaya Edge with Diamond, Sapphire and Emerald tiers as partners describe them; Avaya's own partner page was unreachable, so tiers are partner statements.

ShareNo EMEA figure. 36.3% of the global on-prem platform market (Metrigy 2025) inside a market shrinking about 20% a year; IDC ranks Avaya second in Europe for 2024 behind Genesys.

Genesys166 partners

EMEA is a first-class region (1,600+ staff, 17 countries) run direct to partners with no distributor tier. Elite sits above Platinum and has gone to Sabio (Apr 2026), Kerv (May 2025), Orange Business and KPN. Carriers hold the largest homogeneous installed bases (Orange has 48,550 licences under management; BT, KPN, Telia, Telefonica), and the four named global SIs are Accenture, Capgemini, Deloitte Digital and IBM.

ProgramAscend: Bronze, Silver, Gold, Platinum, Elite; types Solution Provider, Referral, Services, and Technology Solutions Distributor (North America only).

ShareNo EMEA figure. 20.0% of global CCaaS revenue, second to NICE (Metrigy 2025); nearly 45% of Genesys Cloud revenue is outside North America; IDC's top European provider for 2024; Frost's number one growth leader in Europe (2023).

Aspect / Alvaria9 partners

One holding company, two brands since Sep 2024: Aspect (WFM and WEM) and Alvaria CX (outbound and compliance), majority-owned by Nut Tree Capital since Oct 2025 with a new Aspect board and CEO in 2026. EMEA offices in London, Madrid, Cologne, Geneva, Rotterdam, Rome and Claregalway, but no named EMEA leader and no Alvaria CX partner directory. The route to market in EMEA is Avaya (Aspect's only Alliance partner and the resale route for Alvaria CX) plus a short list of Aspect Diamond resellers.

ProgramAspect: Alliance, Reseller and Referral tracks with a Diamond tier and an 88-partner directory (15 readable). Alvaria CX: a channel program with a Partner Hub still under development.

ShareNo EMEA figure and no global one. Covered in DMG's 2025 and 2026 WFM reports alongside NICE, Verint, Calabrio and Intradiem, without percentages.

Verint44 partners

Private since Nov 2025 under Thoma Bravo and combined with Calabrio; EMEA was about 18% of revenue and a third of headcount in the last public 10-K. Verint co-sells through platform partners (Avaya OEM, Five9 hosts and resells WFO, Cisco via Calabrio, 8x8, Odigo) and decorates its EMEA channel at an annual summit (2025: 90 partners). The UK holds the deepest bench (Sabio, Kerv, BSL, IPI, FourNet, BT), with Nordic, Swiss, Dutch and DACH specialists on recording and compliance.

ProgramFour types published (Technology, Channel, Consultancy, Global Alliance) and no tier ladder; Gold, Platinum, Elite and Premier are partner self-descriptions. Award tracks CX, FC (financial compliance), WFE and Cloud.

ShareNo EMEA figure. EMEA is 18% of Verint revenue (FY2025 10-K); DMG holds the Europe WEM cut behind a paywall; a press estimate puts Verint plus Calabrio at about 40% of WFM globally (unattributed, unverified).

Amazon Connect47 partners

Sold through the AWS Partner Network. The Amazon Connect Service Delivery designation (2019) is being replaced by the Amazon Connect Customer Services Competency (Jun 2026), and Westcon-Comstor, TD SYNNEX, Ingram Micro and Arrow distribute AWS across EMEA without Connect-specific programmes. The EMEA delivery bench is UK specialists (CloudInteract, Connect, Route 101, SVL, Acceleraate), tecRacer and LionGate in Germany, Awiant in Sweden, Storm Reply in Italy, plus the global SIs (Accenture, Deloitte, PwC, NTT DATA, TTEC Digital).

ProgramAPN tiers Select, Advanced, Premier; Amazon Connect Service Delivery (deprecated Jun 2027) and the Amazon Connect Customer Services Competency (two categories). The only Connect-specific EMEA award on record: TTEC Digital (VoiceFoundry), UKI 2021.

ShareNo EMEA figure. Third globally by seats (DMG, Dec 2024 data); $1B annualized run rate (Amazon, Oct 2025); Frost Radar EMEA 2024 Leader; not among the named Leaders in IDC's 2025 European CCaaS MarketScape.

The partners

All 386 partners, most platforms first

Filter by platform, pick two to see who carries both, or drop the referral agents. Dark green means the vendor's own directory or the partner's page confirms it; pale green means one source.

Platform

Type

Carries

BT BusinessCarrier / telcoUnited Kingdom5 platforms

Covers: UK, Ireland, Europe, Middle East, Africa

Five9Gold Partner (Five9 partner profile); 2025 awards: Best CX Partner Platform Innovator; 2024 awards: Transformational Partner of the Year; Five9's strategic global...BT expanded its Five9 partnership on May 4 2023 to offer the Five9 platform globally as a managed service and to migrate thousands of legacy Inbound Contact customers to Five9. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · newsroom.bt.com/bt-and-five9-expand-partnership-to-accelerat (2023-05-04) · high confidence

CiscoCisco Preferred Partner (Cisco 360); Global and EMEA Networking Partner of the Year 2025; Webex Contact Centre product page liveBT Business sells a Webex Contact Centre product page alongside its other CC platforms.business.bt.com/calling-messaging-tools/contact-centres/webe (fetched 2026-09-02) · business.bt.com/calling-messaging-tools/contact-centres/ (fetched 2026-09-02) · high confidence

AvayaCertified BYOC-Standard carrier for Avaya Experience Platform (tier not published)Avaya's Feb 2025 customer notice recommends BT as a certified Bring-Your-Own-Carrier option for AXP customers losing Avaya SIP trunking.cxtoday.com/contact-center/avaya-to-stop-supporting-public-c (2025-02-17) · medium confidence

GenesysGlobal reseller of Genesys Cloud and Genesys Multicloud CX (expanded from Gold, Oct 2020); current Ascend tier not publicBT was Platinum sponsor at Genesys Xperience UKI 2024 and cites 20+ years with Genesys, including migrating the UK Home Office's contact centres to Genesys Cloud. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · genesys.com/en-gb/company/newsroom/announcements/genesys-ext (2020-09-30) · high confidence

VerintResells Verint Cloud as 'Optimise Cloud Contact'; EMEA Breakthrough Cloud Solution Award (CX) 2025; Rising Star (Verint SaaS) 2024BT product page: Optimise Cloud Contact is 'powered by Verint' with WFM and analytics, sold across UK, Europe, Middle East, Africa and Americas; BT is also a Verint customer scaling bots from 450 to 4,500 agents (Jun 11 2025). Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · bt.com (2026-09-02) · high confidence

ScaleFive9 profile: 80,000+ agents supported, 10bn+ inbound minutes a year; BT release May 2023: 55,000+ Inbound Contact customers, 16bn minutes, 65,000+ agents; BT Business page: 4,000+ contact centres, 120 countries

Also carriesRingCentral RingCX, Anywhere365

Connect Managed ServicesSystems integratorUnited Kingdom4 platforms

Covers: UK, South Africa

Five9Gold Partner (Five9 profile, regions Canada, EMEA, United States); Five9 Global Partner of the Year 2022; Partner Excellence Award in the 2024 awardsConnect extended its Five9 partnership to South Africa on Aug 24 2023 with local onboarding and support, and holds Gold status with Five9 IVA (Inference) expertise. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · weconnect.tech/insights/press-releases/connect-extends-five9 (2023-08-24) · high confidence

AvayaAvaya Diamond Partner and co-delivery partner; self-described leading Avaya partner in South AfricaConnect's Avaya page claims Diamond status, co-delivery partner status, Avaya practice since 2007 and leadership in South Africa; Feb 2025 article positions Connect for Avaya legacy on-prem estates.weconnect.tech/how-we-do-it/cx-technology-partners/avaya-dia (fetched 2026-09-02) · weconnect.tech/insights/articles/2025/02/navigate-the-avaya- (2025-02) · high confidence

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Conn3ct (Connect Managed Services (UK) Limited).genesys.com/partners/partner-finder (2026-09-02) · weconnect.tech/about-us/ · high confidence

Amazon ConnectAmazon Connect Service Delivery accreditation (2019 launch partner), AWS Advanced tier since Jul 2022One of the 15 original Amazon Connect Service Delivery launch partners (May 2019) and self-described as one of five Nuance-replacement strategic partners selected by Amazon. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · aws.amazon.com/blogs/apn/building-a-cloud-based-contact-cent (2019-05-15) · high confidence

ScaleFounded 1990; offices in UK, South Africa, India and USA; no headcount or revenue published

Also carriesVerint, NICE, Salesforce Service Cloud Voice (listed), Zendesk (listed), Salesforce Service Cloud Voice, Zendesk, Verint (for regulated environments)

Sabio GroupSystems integratorUnited Kingdom4 platforms

Covers: UK, Spain, France, Netherlands, Denmark, South Africa, Ireland, Nordics

AvayaAvaya Diamond Edge Partner (self-described, nearly 30 years); Avaya Enterprise Cloud Partner of the Year (year not stated)Sabio's Avaya page claims Diamond Edge status and Enterprise Cloud Partner of the Year, cites a 2,500-user de Volksbank private-cloud migration, and Avaya named Sabio a certified BYOC option for AXP customers in Feb 2025.sabiogroup.com/partners/avaya (fetched 2026-09-02) · cxtoday.com/contact-center/avaya-to-stop-supporting-public-c (2025-02-17) · high confidence

GenesysElite (Ascend, highest tier), awarded Apr 2026; EMEA Partner of the Year 2021Genesys VP Channel Sales EMEA Gabriel Frasconi quoted on Sabio reaching Elite after nearly 30 years and hundreds of Genesys deployments. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · sabiogroup.com · high confidence

VerintEMEA Partner of the Year (CX) 2025; self-described 'Verint WFO Partner for 25+ years' and 'Premier Partner' (tier not published by Verint)Won Verint EMEA Partner of the Year (CX) 2025, Support Partner of the Year 2023 and 2024, Breakthrough Cloud Solution 2024; delivered Verint WFM, Speech and Ops Manager at BGL Group and DHL Express across its European contact centres. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · sabio.co.uk/ (2026-09-02) · high confidence

Amazon Connectlisted partner (self-described 'Amazon Certified Specialist and Service Provider Partner' for Amazon Connect; no APN designation string verified)Sabio lists Amazon Connect as one of seven core CX vendors and sponsored the UK Independent User Group for Amazon Connect on May 22, 2025. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · sabiogroup.com/event/3rd-independent-user-group-for-amazon-c (2025-05-22) · high confidence

ScalePractices in UK, France, Netherlands and Spain (Dec 2021); 'dominant provider of Genesys solutions in EMEA' self-claim (Dec 2021); no public headcount or revenue found

Share signalnone found on pages fetched

Also carriesGoogle Cloud, Salesforce, Twilio, Cognigy, Microsoft (listed partners), Twilio, Google Cloud, Salesforce

TTEC DigitalSystems integratorUnited States4 platforms

Covers: UK, Ireland, Bulgaria

Five9Authorized Partner (Five9 profile); Delivery Partner of the Year and Most Trusted Expert Partner of the Year in the 2025 awardsTTEC Digital's Five9 page states operations across North America, Europe and Asia Pacific; no EMEA-specific Five9 evidence found, so EMEA relevance is inferred.ttecdigital.com/partners/five9 (2026-09-02) · five9.com/partners/ttec-digital (2026-09-02) · medium confidence

GenesysPlatinum; CX Evolution Partner of the Year 2024; 15x Genesys Partner of the YearTTEC Digital cites 170+ Genesys Cloud certifications, 300+ Genesys resources and 1,000+ clients across North America, Europe and APAC; VoiceFoundry won the inaugural AWS Amazon Connect Partner of the Year (UKI) 2021. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · ttec.com/emea/contact-us · high confidence

VerintCX Platform Leaders listVerint listed under 'CX Platform Leaders' on the TTEC Digital partners page (global page; EMEA delivery not evidenced)ttecdigital.com/partners (2026-09-02) · medium confidence

Amazon ConnectAmazon Connect Customer Services Competency (Contact Center Transformation), named Jun 16 2026; 2019 Service Delivery launch partner; AWS 2021 Amazon Connect Partner...Only partner on record with a Connect-specific EMEA AWS award (inaugural UKI Connect Partner of the Year, Dec 9 2021), and a named launch partner of the 2026 Connect Customer competency.ttec.com/newsroom/press-release/voicefoundry-ttec-digital-bu (2021-12-09) · aws.amazon.com/blogs/apn/from-legacy-to-ai-powered-transform (2026-06-16) · high confidence

ScaleSix of the seven carried on the global page (all but Avaya); '2,000 technologists', '1,000+ clients'

Also carriesCisco (Cloud Contact Center Partner of the Year, TTEC EMEA page), Microsoft (Digital Contact Center Platform launch partner), Salesforce, Pega, Cisco, NICE, Alvaria and Aspect, Calabrio, Talkdesk, Zoom, Salesforce, Pega, ServiceNow, Zendesk

AccentureSystems integratorDublin, Ireland3 platforms

Covers: Ireland, Italy, UK, Austria, Switzerland, EMEA-wide

Five9Authorized partner; Systems IntegratorListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Systems Integrator), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

GenesysNamed GSI on genesys.com; named in Genesys Jul 2026 ecosystem release; tier not publicGenesys lists Accenture as a Global System Integrator delivering Genesys Cloud with its own accelerators. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · genesys.com/partners/global-system-integrators (fetched 2026-09-02) · high confidence

Amazon ConnectAmazon Connect Customer Services Competency (Contact Center Transformation), named Jun 16 2026; 2019 Service Delivery launch partner2025 AWS Consulting Partner of the Year for UK and Ireland and for Alps, and a named launch partner of the Connect Customer competency; no EMEA-specific Connect case study surfaced in this run.aws.amazon.com/blogs/apn/announcing-the-regional-2025-aws-pa (2025-12-02) · aws.amazon.com/blogs/apn/from-legacy-to-ai-powered-transform (2026-06-16) · medium confidence

ScaleAWS Consulting Partner of the Year UKI and Alps, Dec 2 2025

ActiveoConsultancyFrance3 platforms

Covers: CH, France, Switzerland, UK, Mauritius

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: Activeo SAS; Activeo Suisse SåRL.genesys.com/partners/partner-finder (2026-09-02) · activeo.com · high confidence

VerintChannel Partner (Verint directory, EMEA)Verint directory page describes Activeo (since 1993) as a customer-contact technology consultancy with offices in France, UK, Switzerland, Mauritius, Singapore, India and Canada. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/activeo/ (2026-09-02) · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Since 1993, Activeo has delivered consulting, technology, and software solutions to enhance customer experience and collaboration. We help clients optimize interactions, improve service quality, and structure the custome"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Scalenone quantified

Axians (VINCI Energies)Systems integratorFrance3 platforms

Covers: France, Germany, Netherlands, Belgium, Portugal, Spain, Italy, Switzerland

Ciscolisted Cisco partner; published a Webex Contact Center CCaaS positioning article; Webex Calling partner microsite (NL)Axians news article 'Webex Contact Center: Redefining Intelligent CCaaS' describes Webex as a strategic CX partner.axians.com/news/redefining-intelligent-contact-centers-with- (undated) · medium confidence

Avayalisted partner (managed services provider for Avaya UC and contact centre; tier not published)VodafoneZiggo extended its Axians contract for Avaya UC and contact centre managed services (Omnia platform, UCaaS/CCaaS) for four more years, a relationship running since 2018.telecompaper.com/news/vodafoneziggo-extends-axians-contract- (2026-04-10) · medium confidence

VerintChannel Partner (Verint directory, EMEA)Verint lists Axians as an EMEA channel partner. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · axians.com/ (2026-09-02) · high confidence

ScalePart of VINCI Energies; no Avaya-specific figures

Also carriesServiceNow partner (servicenow.com partner finder)

CapgeminiSystems integratorFrance3 platforms

Covers: France, Europe

GenesysNamed GSI on genesys.com; named in Genesys Jul 2026 ecosystem release; tier not publicGenesys lists Capgemini as one of four Global System Integrators (340,000 staff, 50+ countries).genesys.com/partners/global-system-integrators (fetched 2026-09-02) · medium confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through techn"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Scale340,000 team members, 50+ countries (firm level)

DamovoSystems integratorGermany3 platforms

Covers: Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg, Poland, Ireland

CiscoCisco 360 Partner; Global Partner Network and Multinational Europe certifications; 200+ Cisco certifications in Germany; Growth Partner of the Year Germany 2025Dedicated Cisco Webex Contact Centre product page plus contact centre consulting practice.damovo.com/products/cisco-webex-contact-centre/ (fetched 2026-09-02) · damovo.com/partners/ (fetched 2026-09-02) · high confidence

AvayaAvaya Diamond Partner (since Feb 2017) with Multi-Country Co-Delivery statusDamovo's Avaya page lists Diamond plus Multi-Country Co-Delivery and awards: Partner of the Year Damovo Switzerland 2024, DACH Partner Excellence Award 2024, Technical Excellence Germany 2024, Customer Champion Germany and Ireland 2024, Biggest Value Partner 2023, Swiss AXP Partner of the Year 2023; supports Aura Elite, Aura Contact Center and AXP.damovo.com/en/about-us/partners/avaya-diamond (fetched 2026-09-02) · damovo.com/partners/ (fetched 2026-09-02) · high confidence

GenesysSilver (US, Ireland, Germany, Poland)Damovo implemented Genesys Cloud for Deutsche Glasfaser (340 agents, three months) and BarmeniaGothaer, and holds Genesys Silver in four countries. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · damovo.com · high confidence

ScaleAbout 600 employees, 160+ million euro turnover, 2,600+ customers, direct presence in 14 countries (damovo.com about page, fetched Sep 2 2026)

Also carriesMitel (Platinum), NICE CXone / Cognigy, Zoom (Gold), Microsoft Teams, NICE CXone (listed with WFO), Mitel (listed), Microsoft, Zoom, Cognigy, Pexip (listed), Mitel (Platinum Integrator Partner), NICE CXone and NiCE Cognigy, Zoom (Gold, Zoom CX named)

Deloitte DigitalSystems integratorUnited Kingdom (global network)3 platforms

Covers: Spain, UK, Benelux, Germany, Sub-Saharan Africa, EMEA-wide

Five9Gold Partner (Five9 profile, regions APAC, Canada, EMEA, LATAM, US); Global Partner of the Year in the 2024 awards; SI Partner of the Year in the 2025 awardsFive9 profile flags EMEA as a served region, but no EMEA-specific Five9 deal, case study or announcement was found, so EMEA activity is inferred from the region flag. Confirmed in the vendor's own partner directory (Sep 2 2026). Confirmed in the vendor's own partner directory (Sep 2 2026). Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · five9.com/partner-locator (2026-09-02) · high confidence

GenesysGSI Partner of the Year 2024 and Global Influence Partner of the Year 2024; named GSI on genesys.com; strategic alliance Feb 2025Genesys CSO Larry Shurtz announced Deloitte Digital as 2024 GSI Partner of the Year; Deloitte sponsored Genesys Future of CX Belgium Oct 2025.deloitte.com/us/en/about/press-room/deloitte-digital-named-g (2025-03-06) · genesys.com/partners/global-system-integrators (fetched 2026-09-02) · medium confidence

Amazon ConnectAmazon Connect Customer Services Competency (Contact Center Transformation), named Jun 16 2026; 2019 Service Delivery launch partnerDeloitte's global AWS alliance page carries a 'Tailored Customer Experiences via Amazon Connect' offer, and Deloitte won 2025 Consulting Partner of the Year in Benelux, Germany and Sub-Saharan Africa.deloitte.com/global/en/alliances/aws.html (2026) · aws.amazon.com/blogs/apn/announcing-the-regional-2025-aws-pa (2025-12-02) · medium confidence

Scale470,000 people, 150+ countries (firm level); no Genesys practice size public

Deutsche Telekom (T-Systems)Carrier / telcoGermany3 platforms

Covers: Germany, Austria, Netherlands, CEE, Europe, DACH

CiscoCisco Preferred Collaboration Partner (Telekom Germany page); T-Systems Gold Integrator and Master Collaboration (legacy); WebexOne 2025 Employee Experience Partner...Telekom's business site sells Webex Contact Center for customer service; Telekom also runs Webex Contact Center internally (3,500 agents, Webex Luminary award Oct 7 2025).geschaeftskunden.telekom.de/business/loesungen/digitalisieru (fetched 2026-09-02) · blog.webex.com/collaboration/announcing-the-2025-webex-partn (2025-10-02) · high confidence

Genesyslisted partner (Genesys-based Telekom Contact Center Suite, cloud pay-per-use since 2012); current Ascend tier not publicTelekom Deutschland built its SMB cloud contact center suite on Genesys in 2012; group affiliate Magenta Telekom is a Genesys Cloud customer. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · geschaeftskunden.telekom.de · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "With a footprint in more than 20 countries T-Systems is one of the world's leading vendor independent providers of digital services headquartered in Europe. The Deutsche Telekom subsidiary offers one-stop shopping: from"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · t-systems.com/de/en/digital/digital-workplace (2026-09-02) · high confidence

Scale1,500+ Webex Suite deals FY25; internal Webex CC 3,500 agents

Also carriesAvaya (T-Systems and Avaya cloud contact center partnership per telekom.com, page not fetched)

IndraResellerSpain3 platforms

Covers: Spain, Italy, Portugal

Five9Authorized partner; Referral - Sales Agent, Reseller - DistributionListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Referral - Sales Agent, Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Finder entities: Indra Italia spa; Indra Soluciones Tecnologías de la Información, S.L..genesys.com/partners/partner-finder (2026-09-02) · indracompany.com/en · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Leader in digital transformation and IT. It presents a high degree of specialization and sectoral knowledge, complemented by a high capacity to integrate the core and digital world, leadership in innovation and digital t"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

IP Integration (IPI)Systems integratorUnited Kingdom3 platforms

Covers: UK

AvayaAvaya Diamond Partner (20+ years top tier, self-described)IPI's Avaya page states Diamond status and carries a quote from Avaya UK&I MD Steve Joyner on 20+ years of partnership; references include Securitas and The Caravan and Motorhome Club.ipintegration.com/avaya-partner/ (fetched 2026-09-02) · high confidence

Genesyslisted partner; Silver Sponsor at Genesys Xperience UKI 2026; three own applications for Genesys CloudIPI markets Genesys Cloud delivery (Co-op Group cited) and premium add-on applications for Genesys Cloud. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · ipintegration.com · high confidence

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerVerint directory page for IPI (Reading, UK, 20+ years) and 2023 EMEA Rising Star; IPI's marketplace page lists Verint among its vendors. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/ipi/ (2026-09-02) · high confidence

Scalenone quantified

Also carriesCalabrio, Microsoft, Google, Gamma

IST NetworksSystems integratorEgypt (Saudi Arabia operations)3 platforms

Covers: Saudi Arabia, Egypt, UAE, Gulf

Ciscolisted partner selling Cisco Webex Cloud Contact Center (tier not stated)Dedicated Webex Cloud Contact Center page targeting Saudi Arabia.istnetworks.com/webex-cloud-contact-center/ (fetched 2026-09-02) · medium confidence

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Finder entities: IST Integration Services And Technologies Co.; ISTNetworks.genesys.com/partners/partner-finder (2026-09-02) · istnetworks.com · high confidence

VerintChannel Partner (Verint directory, EMEA)Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · istnetworks.com/ (2026-09-02) · high confidence

NTT DATASystems integratorJapan3 platforms

Covers: UK, Ireland, DACH, Benelux, France, Iberia, Italy, Nordics

CiscoCisco Global Gold (legacy); Cisco Powered Services specialisation in Webex Contact Center; Global Sustainability Partner of the Year 2025NTT DATA blog states it holds the Cisco Powered Services specialisation for Webex Contact Center and sells it inside its CX Managed Services; Cisco blog confirms Webex Calling plus Webex Contact Center delivery worldwide.services.global.ntt/en-us/insights/blog/ntt-data-and-cisco-a (undated, surfaced 2026-09-02) · blogs.cisco.com/partner/answering-the-need-for-cloud-calling (2023-04-18) · high confidence

GenesysGlobal Elite Partner (nttdata.com global page)NTT DATA claims 150,000+ Genesys seats deployed and the largest Genesys customer base, with EMEA case studies for SIXT, ORES (Belgium) and DynaGroup; sponsor of Genesys Future of CX Belgium Oct 2025. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · it.nttdata.com/ · high confidence

Amazon ConnectAmazon Connect Customer Services Competency (Contact Center Transformation), named Jun 16 2026; NTT Communications was a 2019 Service Delivery launch partner; AWS...Named launch partner of the 2026 Connect Customer competency; signed a strategic collaboration agreement with AWS to deliver AI-powered contact center solutions (Oct 6 2025). Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · aws.amazon.com/blogs/apn/from-legacy-to-ai-powered-transform (2026-06-16) · high confidence

ScaleUp to 2 million joint-customer users expected to migrate to cloud voice over 36 months (Cisco blog, Apr 18 2023)

Also carriesAWS, Microsoft, Salesforce, ServiceNow (listed partners)

Orange BusinessCarrier / telcoFrance3 platforms

Covers: France, UK, DACH, Benelux, Iberia, Italy, Nordics, CEE

CiscoCisco Global Partner; Global Gold Integrator (UC); Preferred Collaboration Partner in 10+ countries under Cisco 360; Webex Contact Center in the 'Workplace Together'...Orange's 'Workplace Together [Webex]' bundle includes Webex Contact Center; Webex customer story (Aug 1 2025) says 100+ customers on Workplace Together Essentials.blog.webex.com/customer-stories/how-orange-business-moved-se (2025-08-01) · orange-business.com/en/about-us/partners/cisco (fetched 2026-09-02) · high confidence

GenesysElite (Orange partner page; Belgian page also says Platinum)Orange reports 25+ years with Genesys, 120+ joint customers, 48,550 Genesys licences under management and 170+ certifications; sponsor of Genesys Future of CX Belgium Oct 2025. Confirmed in the vendor's own partner directory (Sep 2 2026). Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · orange.com · high confidence

VerintEMEA Marketing Partner of the Year and Support Partner of the Year 2025; Cloud Partner of the Year 2023Three Verint EMEA awards across 2023 and 2025 on Verint's own sources; Orange's public partner page does not list Verint, so the resale mechanics are not visible publicly. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/orange-business-services/ (2026-09-02) · high confidence

Scale48,550 Genesys licences managed; 120+ joint customers; Orange Business 30,000+ B2B customers in 65 countries

Also carriesMicrosoft, AWS (Advanced Partner)

SeidorResellerSpain3 platforms

Covers: Spain, Portugal

Five9Authorized partner; Reseller - DistributionListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: VITORIA-GASTEIZ.genesys.com/partners/partner-finder (2026-09-02) · seidor.com/ · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "SEIDOR is a technology consulting company that offers a comprehensive portfolio of innovative end-to-end solutions for SAP, IoT, Cybersecurity, IA, Data, software development. We help our customers design, build, manage"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

AcceleraateResellerUnited Kingdom2 platforms

Covers: UK

Amazon Connectlisted partner (AWS Partner Network member, AWS Marketplace seller, G-Cloud listing for Amazon Connect managed services)Manchester-based Connect specialist working with Amazon Connect since its 2017 launch, with a UK G-Cloud managed-services listing.acceleraate.com/platforms/aws/amazon-connect (2026) · medium confidence

Also carriesZoom Contact Center, Zoom Virtual Agent, Zoom Phone

AlgotechSystems integratorPoland2 platforms

Covers: Bulgaria, Hungary, Serbia, Poland, Czech Republic, Slovakia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: Algotech Bulgaria; Algotech Serbia; GEOMANT-ALGOTECH Zrt..genesys.com/partners/partner-finder (2026-09-02) · algotech.rs · high confidence

Verintlisted partnerAppears in Verint's partner directory; Algotech site lists contact-centre, RPA and digital-queue solutions across five CEE countries.verint.com/partners/ (2026-09-02) · algotech.pl/ (2026-09-02) · medium confidence

Scalenone quantified

Almavia CXResellerFrance2 platforms

Covers: France

Five9Authorized partner; Reseller - DirectListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Almavia CX SAS.genesys.com/partners/partner-finder (2026-09-02) · almavia.fr · high confidence

arvato SystemsSystems integratorGermany2 platforms

Covers: Germany

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Gütersloh.genesys.com/partners/partner-finder (2026-09-02) · arvato-systems.de · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Our industry experience and private cloud solutions, combined with Amazon Web Services, ensure maximum security and agility. As an AWS Premier Tier Services Partner, Arvato Systems offers a full range of cloud services,"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

BelamSystems integratorLatvia2 platforms

Covers: Cyprus, Latvia, Baltics

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Belam Ltd.genesys.com/partners/partner-finder (2026-09-02) · belam.lv · high confidence

VerintChannel Partner (Verint directory, EMEA)Riga-based telephony and contact centre systems integrator (belam.com/company). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · belam.com/ (2026-09-02) · high confidence

ComAppSystems integratorItaly2 platforms

Covers: Italy

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Office: ComApp S.r.l.genesys.com/partners/partner-finder (2026-09-02) · high confidence

VerintChannel Partner (Verint directory, EMEA)Italian application system integrator, 30 years, omnichannel contact centre solutions (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/comapp/ (2026-09-02) · high confidence

CPCEchoResellerPortugal2 platforms

Covers: Portugal

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Canidelo.genesys.com/partners/partner-finder (2026-09-02) · svdi.pt · high confidence

EvcomsSystems integratorWicklow, Ireland2 platforms

Covers: Ireland, UK

Five9Authorized partner; Reseller - Direct, Professional Services; certified: VCCListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

VerintSelf-described 'Verint Platinum Partner'; Verint directory listing; Partner Deal of the Year 2023; Rising Star 2022Verint partner page calls Evcoms 'a Verint Partner with decades of experience' across recording, WFO and WFM; 2023 and 2022 award wins on Verint sources. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/evcoms/ (2026-09-02) · high confidence

Scale100+ clients globally; Dublin HQ with UK number

Also carriesNICE, Calabrio, Avaya, Alcatel-Lucent Enterprise

EvolutioResellerSpain2 platforms

Covers: Spain

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Office: Madrid.genesys.com/partners/partner-finder (2026-09-02) · evolutio.com/en/ · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Evolutio is a Cloud Service Integrator focused on corporate business customers, providing solutions for IT infrastructure, Digital and User Experience, Applications arquitecture desing and Cloud Governance"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

FourNetSystems integratorUnited Kingdom (Manchester)2 platforms

Covers: UK

AvayaAvaya Edge Diamond Cloud Integrator; Avaya Cloud Partner of the Year two years running (years not stated)FourNet's Avaya page claims Edge Diamond Cloud Integrator status, 15-year partnership and Avaya EMEA/Engage awards, with public-sector references (HMCTS, WMAS, SWAST, Lancashire Police).fournet.co.uk/about-us/partnership/avaya/ (fetched 2026-09-02) · fournet.co.uk/about-us/ (fetched 2026-09-02) · high confidence

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerVerint directory page describes FourNet as a UK cloud, collaboration and contact-centre provider serving 30+ UK Government departments and emergency services. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/fournet/ (2026-09-02) · high confidence

ScalePalatine Private Equity majority owner since Jun 2021; five merged businesses; no headcount or revenue found

Also carriesNICE (NICE UK Partner of the Year 2024), Cisco (Gold, Master Collaboration/Security via Nowcomm acquisition), Microsoft Teams Voice (deployments cited)

GammaResellerFife, United Kingdom2 platforms

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Gamma (which acquired Mission Labs) is an Advanced Consulting & Amazon Connect Delivery Partner, and has been working with Amazon Connect since 2017. We're a highly skilled and experienced Amazon Connect and AWS practice"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Ideal SystemsSystems integratorBelgium2 platforms

Covers: Belgium

GenesysAuthorizedListed in the Genesys Partner Finder with Region = EMEA and tier Authorized (all 595 records read Sep 2 2026). Office: Vilvoorde.genesys.com/partners/partner-finder (2026-09-02) · idealsystems.be/ · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Taking customer service beyond the contact center. Our mobile solutions for Amazon Connect, Genesys Cloud and NICE CX One bring premium contact center software to mobile devices."partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Kerv ExperienceManaged service providerUnited Kingdom2 platforms

Covers: UK, Ireland, EMEA deployments, EMEA

GenesysElite (May 2025); UKI Partner of the Year 2024; EMEA Cloud Partner of the Year 2020 (as Foehn)Kerv states 100+ Genesys Cloud deployments in EMEA and claims to be the longest-standing Genesys Cloud partner in EMEA with the most deployments. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · kerv.com/about-kerv/kerv-divisions/kerv-experience/ · high confidence

VerintSelf-described 'Verint Elite Partner'; EMEA Partner of the Year (FC) 2024 and 2025; Partner FC Deal of the Year 2025Verint blog names Kerv Partner of the Year (FC) 2024 and 2025; Kerv site describes a Verint Financial Compliance practice and its Compliance Cloud managed service.kerv.com/about-kerv/our-partners/our-partners-verint/ (2026-09-02) · verint.com/blog/2025-verint-emea-partner-summit-largest-yet- (2025-05) · high confidence

ScaleKerv group 750+ employees; 100+ Genesys Cloud deployments in EMEA (May 2025); 50,000 Genesys agents across 80+ customers (CCMA directory)

Share signalKerv self-claim: 'the longest-standing Genesys Cloud partner in EMEA, with the most Genesys Cloud deployments' (kerv.com, checked 2026-09-02); vendor-confirmed via the Genesys UKI Volume Partner of the Year 2026 award

Also carriesMicrosoft (Teams, Dynamics 365; no second CCaaS platform named, Kerv Experience is Genesys-only), Microsoft (Solutions Partner)

KOMSADistributorGermany2 platforms

Covers: Germany

Five9Authorized partner; Distributor; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Distributor), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Hartmannsdorf.genesys.com/partners/partner-finder (2026-09-02) · komsa.com · high confidence

KonectaResellerSpain2 platforms

Covers: Spain, Portugal, France, Italy, Germany, UK, IT

Genesyslisted partner (Genesys Cloud CX delivery and resale inside BPO or standalone); tier not publicKonecta has implemented Genesys Cloud CX at 30+ large companies with 6,000+ concurrent agents across EMEA and the Americas and named France, Italy, Germany and the UK as expansion markets. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · konecta.com/news-insights/konecta-and-genesys-partner-to-hel (2023-10-26) · high confidence

Scale109,000 employees; EUR 2B revenue; 28 countries; 500+ clients; 6,000+ concurrent Genesys agents

Also carriesAWS (AWS generative AI case study; Amazon Connect not specifically named)

MaintelManaged service providerUnited Kingdom2 platforms

Covers: UK

AvayaAvaya Diamond Edge Partner and DevConnect memberMaintel's partner page lists Avaya Diamond Edge in both CX and UC, and Avaya named Maintel a certified BYOC option for AXP customers in Feb 2025.maintel.co.uk/about-us/technology-partners/ (fetched 2026-09-02) · cxtoday.com/contact-center/avaya-to-stop-supporting-public-c (2025-02-17) · high confidence

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Maintel Europe Limited.genesys.com/partners/partner-finder (2026-09-02) · high confidence

ScaleLSE-listed since 2004 (maintel.co.uk); revenue and headcount not captured

Also carriesMitel (Platinum), Cisco (Diamond, Master MSP), RingCentral (UK wholesale partner), Zoom (Platinum, contact centre), Gamma (CCaaS), AWS, Twilio, Sycurio (listed)

PwCSystems integratorGreater London, United Kingdom2 platforms

Covers: UK

Amazon ConnectAmazon Connect Customer Services Competency (Contact Center Transformation), named Jun 16 2026PwC UK runs Execution Managed Services on Amazon Connect and PwC is a named launch partner of the 2026 Connect Customer competency.aws.amazon.com/blogs/apn/from-legacy-to-ai-powered-transform (2026-06-16) · medium confidence

Route 101ResellerUnited Kingdom2 platforms

Covers: UK

VerintChannel Partner (Verint directory, EMEA)Verint's directory lists Route 101 as an EMEA channel partner (Calabrio practice). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · route101.com/partners/calabrio (2026-09-02) · high confidence

Amazon ConnectAmazon Connect Service Delivery (added Jan 2025, APN post Feb 13 2025)Named as an EMEA Amazon Connect Service Delivery partner in the APN January 2025 additions post and lists Amazon Connect alongside NICE and Zendesk as its CCaaS lines. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · aws.amazon.com/blogs/apn/say-hello-to-201-new-aws-competency (2025-02-13) · high confidence

Also carriesNICE CXone, Zendesk, Calabrio (WEM partner), PolyAI, Omilia, Ada

Servion Global SolutionsSystems integratorUnited States2 platforms

Covers: UAE, EMEA, Middle East

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Servion Global Solutions FZ LLC.genesys.com/partners/partner-finder (2026-09-02) · servion.com · high confidence

VerintSelf-described 'Verint Gold Partner', 'Verint Master Reseller', 'Verint Cloud Partner'; certified WFO/WFM implementation and supportVerint directory page: approved Verint Gold Partner certified to resell, design, implement, train and support the Verint WFO Suite; Servion claims 15,000+ Verint licenses implemented. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/servion/ (2026-09-02) · high confidence

Scale1,000+ employees, 600+ deployments, 15,000+ Verint licenses

Also carriesCisco UCCE, NICE, Five9, Salesforce

SoftwareOneResellerSwitzerland2 platforms

Covers: Switzerland, Europe

Five9Authorized partner; Referral - Sales Agent, Reseller - DistributionListed in the Five9 Global Partner Locator (region United States, tier Authorized, type Referral - Sales Agent, Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "SoftwareOne is a global software and cloud solutions provider and distributor. We help partners and customers optimize costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capab"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

SprintResellerPoland2 platforms

Covers: Poland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Olsztyn.genesys.com/partners/partner-finder (2026-09-02) · sprint.pl · high confidence

T&N AG (WTG group)Systems integratorSwitzerland2 platforms

Covers: Switzerland, Austria

Five9Authorized partner; Reseller - Direct, Professional Services; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

AvayaAvaya Diamond partner (self-described)T&N states Diamond status, 20+ years with Avaya and Avaya systems implemented at 500+ companies in Switzerland and Austria, covering Aura, Aura Contact Center and IP Office.tn-ict.com/en/about-us/partners/avaya-integrator (fetched 2026-09-02) · high confidence

Scale500+ Avaya installations in CH/AT (tn-ict.com, fetched Sep 2 2026)

TD SYNNEXDistributorSpain2 platforms

Covers: Spain, UK, Germany, Norway, Nordics, Benelux, France, Iberia

Five9Authorized partner; Distributor, Referral - Sales Agent, Reseller - DistributionListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Distributor, Referral - Sales Agent, Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

CiscoCisco Global Distributor of the Year 2025; EMEA Distributor of the Year 2025; Distributor of the Year Germany and Norway 2025TD SYNNEX IR release lists the 2025 Cisco distributor awards; collaboration hub covers Webex but no Webex CC-specific programme found.ir.tdsynnex.com/news/news-details/2025/TD-SYNNEX-Wins-Global (2025-11-10) · medium confidence

ScaleAward-level only; no Cisco EMEA revenue split public

tecRacerConsultancyGermany2 platforms

Covers: Germany, Austria, Switzerland, Portugal

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: tecRacer GmbH & Co. KG.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Amazon ConnectAmazon Connect Service Delivery Partner (2019 launch partner), AWS Premier Tier Services Partner, MSP, ResellerAmazon Connect is among tecRacer's AWS Service Delivery validations and it was a 2019 launch partner; it has marketed a Connect practice in DACH since 2018. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · tecracer.com/consulting/aws-consulting/ (2026) · high confidence

ScaleAbout 150 employees, offices Hannover, Berlin, Duisburg, Frankfurt, Hamburg, Vienna, Zurich, Lisbon

Tele-Train SoftwareResellerGermany2 platforms

Covers: Germany, Austria, Switzerland

VerintSelf-described 'Verint Gold Partner' since 2003 (DACH); Partner CX Deal of the Year 2024Verint partner page: 'Gold Partner with clear focus on WFO-solutions and on Avaya OEM-WFO-products', partner since 2003, German-language support. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/tele-train/ (2026-09-02) · high confidence

Scale20 years trading, 'over 50 firms' served

Also carriesAvaya (services Avaya OEM WFO products)

Tele2Carrier / telcoSweden2 platforms

Covers: Sweden, Baltics

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Tele2 Sverige AB.genesys.com/partners/partner-finder (2026-09-02) · high confidence

VerintChannel Partner (Verint directory, EMEA)Swedish carrier, listed by Verint as an EMEA channel partner. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · tele2.com/ (2026-09-02) · high confidence

Telefonica TechResellerSpain2 platforms

Covers: Spain, Germany

GenesysGold Partner (Oct 2018, Spain: PureCloud, PureConnect, PureEngage); current tier not publicTelefonica Espana took Gold status to distribute, sell and support Genesys in Spain; Telefonica Tech's current partner page still names a strategic agreement with Genesys (page returned 403 in this run). Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · noticiasbancarias.com/general/18/10/2018/telefonica-ofrecera (2018-10-18) · high confidence

Scalenone pulled

Teleperformance (TP Infinity)BPO / CX outsourcerFrance2 platforms

Covers: France, Benelux, Spain, Germany, UK, Europe

GenesysGlobal Platinum Partner and reseller (Dec 2023); TP Infinity page says 'global Genesys Gold Elite Partner' (undated)Teleperformance SVP Paul Joustra said TP invested to reach Global Platinum status to consult, deliver, integrate and customise Genesys; Majorel X folded in after the Majorel acquisition.customerfirst.nl/nieuws/2023/12/teleperformance-maakt-debuut (2023-12-20) · tpinfinity.com/technology/tech-solutions/cx-management/genes (fetched 2026-09-02) · medium confidence

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Teleperformance is a digital business services company with a high-tech and high-touch approach to enhance business transformation. We proudly delivers the most advanced cloud services partnering with Amazon Web Services"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Scale22 named tech partners incl. Sprinklr, Twilio, Kore.ai, Uniphore, Parloa; NICE Nexidia and CallMiner rather than Verint

Also carriesTalkdesk (TP Infinity technology page), Sprinklr, Cognigy, Kore.ai, CallMiner

TeliaCarrier / telcoSweden2 platforms

Covers: Sweden, Nordics, Finland

GenesysGold Certified Partner in the Nordics (contactcenter.telia.se, unfetched); Genesys Cloud listed on telia.seTelia's business site lists two contact center offers, its own Telia ACE and Genesys Cloud; the Telia Genesys page describes 10+ years implementing Genesys. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · teliacommunication.fi/ · high confidence

VerintChannel Partner (Verint directory, EMEA)Verint's directory lists Telia as an EMEA channel partner alongside its Genesys and Telia ACE contact centre lines. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · telia.se/ (2026-09-02) · high confidence

Also carriesTelia ACE (Telia's own contact center platform)

United MAK GroupSystems integratorUnited Arab Emirates2 platforms

Covers: UAE, Middle East

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner in Aspect's partner directory (all four pages read Sep 2 2026). +971 4 3374005, makgroup.ae; also a Verint Technology Partner (EMEA).aspect.com/company/partners (2026-09-02) · high confidence

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerDubai mission-critical technology provider: compliance recording, trading turrets, contact centres (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/united-mak-group/ (2026-09-02) · high confidence

ScaleTwo decades in the Middle East; banking, contact centres, telecoms, public safety

Also carriesMicrosoft Teams

Westcon-ComstorDistributorUnited Kingdom2 platforms

Covers: UK, Ireland, DACH, Benelux, France, Iberia, Italy, Nordics

CiscoComstor: self-described '#1 Cisco distributor' and only Cisco-dedicated value-add distributor; Comstor Webex team supports partners on Webex Contact CentreComstor Middle East Webex page names Webex Contact Centre enablement services for partners.westconcomstor.com/me/en/vendors/cisco/collaboration/webex.h (surfaced 2026-09-02) · westconcomstor.com/se/en/comstor.html (fetched 2026-09-02) · high confidence

AvayaMaster Agent/Distributor EMEA (2021 award); Avaya Diamond Partner and Authorised Avaya Learning PartnerNamed Avaya Master Agent/Distributor for EMEA in 2021, master agent for Avaya CCaaS across Europe after a UK pilot, and its UK vendor page still lists AXP, Avaya Cloud Office, Spaces and devices with Diamond status; sponsored PCC EMEA 2024 in Brussels.westconcomstor.com/global/en/news/announcements/westcon-name (2021) · westconcomstor.com/uk/en/vendors/avaya.html (fetched 2026-09-02) · high confidence

ScaleClaims one of the largest Avaya stock holdings in distribution (Westcon UK Avaya page, fetched Sep 2 2026); no Avaya-specific revenue disclosed

Share signal'Comstor is the #1 Cisco distributor' (Westcon UK Cisco page, checked 2026-09-02); Genesys and Five9 are NOT on Westcon's EMEA vendor lists

Also carriesAWS (Europe distribution agreement, Westcon announcement 2024)

WTGSystems integratorGermany2 platforms

Covers: Germany, Austria, Switzerland, Poland, Spain

Five9Listed partner, tier not found; DACH Partner of the Year in both the 2024 awards (Feb 4 2025) and the 2025 awards (Feb 2026)Strategic partnership announced May 10 2023 at Five9 CX Summit EMEA in Porto with Roland Lunck, Senior Director Channels DACH at Five9, quoted; DACH Partner of the Year two cycles running. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · wtg.com/en/news/wtg-and-five9-partnership (2023-05-10) · high confidence

AvayaAvaya Edge Diamond Partner; self-claimed largest Avaya service partner in Germany; Avaya Biggest Partner of the Year 2024WTG's Avaya pages state Edge Diamond status, the 2024 Biggest Partner of the Year award, 3,000+ Avaya customers and 1.5 million ports; T&N AG and BrainConsult (Switzerland/Austria) are group companies.wtg.com/avaya-partner-edge-diamond-spezialist-fuer-avaya/ten (fetched 2026-09-02) · wtg.com/avaya (fetched 2026-09-02) · high confidence

Scale500+ employees, 22 locations across DE/CH/AT/PL/ES, 3,000+ Avaya customers, 1.5M ports, 700+ projects a year (wtg.com, fetched Sep 2 2026)

Also carriesClaims 105 vendor partners and manufacturer independence but names none on the corporate page; no Genesys, Cisco, Five9 or NICE evidence found

186KloudReferral agentGreater London, United Kingdom

Covers: UK

Five9Authorized partner; Referral - Sales AgentListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Referral - Sales Agent), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

1GLOBALCarrier / telcoNetherlands

Covers: Netherlands, UK

VerintHosting Partner of the Year (FC) 2025; Partner FC Deal of the Year 2024; listed partner1GLOBAL launched 'Verint Communications Analytics' for mobile voice and SMS compliance capture; two consecutive Verint EMEA FC awards.1global.com/ (2026-09-02) · verint.com/blog/2025-verint-emea-partner-summit-largest-yet- (2025-05) · high confidence

Scale1,500+ corporate clients, 450+ employees, 15 offices

4iG Information TechnologySystems integratorHU

Covers: HU

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Budapest.genesys.com/partners/partner-finder (2026-09-02) · 4ig.hu/it/it-home-en · high confidence

60K LtdReferral agentBulgaria

Covers: Bulgaria

Five9Authorized partner; Referral - DirectListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Referral - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Academia LtdResellerUnited Kingdom

Covers: UK

Five9Authorized partner; Reseller - DistributionListed in the Five9 Global Partner Locator (region , tier Authorized, type Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

acrinaxResellerUK

Covers: UK

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: London.genesys.com/partners/partner-finder (2026-09-02) · http;//www.kaptec.com · high confidence

Adesso NetherlandsResellerNL

Covers: NL

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Nieuwegein.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Advanced Technology Solutions InternationalSystems integratorEgypt

Covers: Egypt

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Cairo.genesys.com/partners/partner-finder (2026-09-02) · atsint.com · high confidence

AdvaniaSystems integratorIceland

Covers: Finland, Iceland, Norway, Sweden

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Finder entities: Advania Finland Oy; Advania Island ehf; Advania Norge AS; Advania Sverige AB.genesys.com/partners/partner-finder (2026-09-02) · advania.fi/fi/palvelumme/asiakaskokemus/genesys-cloud · high confidence

AdvantaReferral agentStaffordshire, United Kingdom

Covers: UK

Advent CommunicationsResellerWest Midlands, United Kingdom

Covers: UK

Adventus SolutionsSystems integratorLatvia

Covers: Latvia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Riga.genesys.com/partners/partner-finder (2026-09-02) · adventus.lv · high confidence

AFTK GmbHReferral agentGermany

Covers: Germany

Al Arabiya Systems EngineeringSystems integratorSaudi Arabia

Covers: Saudi Arabia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Riyadh.genesys.com/partners/partner-finder (2026-09-02) · ase.sa · high confidence

Al Futtaim Technologies L L CSystems integratorUAE

Covers: UAE

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Dubai.genesys.com/partners/partner-finder (2026-09-02) · alfuttaimtechnologies.com · high confidence

Al Moammar Information Systems (MIS)Systems integratorSaudi Arabia

Covers: Saudi Arabia

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner on the Aspect partner directory, region Middle East. Confirmed in the vendor's own partner directory (Sep 2 2026).aspect.com/company/partners (2026-09-02) · aspect.com/company/partners (2026-09-02) · high confidence

Al Nafitha International Information Technology CompanySystems integratorSaudi Arabia

Covers: Saudi Arabia

AL PerformanceReferral agentUnited Kingdom

Covers: UK

Five9Authorized partner; Referral - Direct; certified: VCC, Digital Channels, Agent AssistListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Referral - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Al Yousuf Computer & TelecommunicationsResellerUnited Arab Emirates

Covers: UAE

ScaleParent Al Yousuf Group established 1953

AlcasysSystems integratorSlovakia

Covers: Czech Republic, Slovakia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: ALCASYS Czech Republic, s.r.o.; Alcasys Slovakia a.s.genesys.com/partners/partner-finder (2026-09-02) · alcasys.eu · high confidence

AlphatechResellerSpain

Covers: Spain

AlscientConsultancyUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Alscient is a born in the cloud professional services company that has over 14 years of AWS heritage. We operate across commercial, public and not for profit sectors. We also have a strong partnership with Salesforce and"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Altice PortugalResellerPortugal

Covers: Portugal

Altron Systems IntegrationSystems integratorSouth Africa

Covers: South Africa

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Altron Systems Integration a Division of Altron TMT (Pty) Ltd.genesys.com/partners/partner-finder (2026-09-02) · altronsystemsintegration.co.za/ · high confidence

AltueraResellerRussia

Covers: Russia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Moscow.genesys.com/partners/partner-finder (2026-09-02) · altueralab.com · high confidence

AmachConsultancyIreland

Covers: Ireland, Europe

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "The aviation industry's trusted cloud partner. We power Aer Lingus, British Airways, Lufthansa Group, and some of the sector's most recognized names in European airports, aircraft maintenance and passenger solutions, del"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

AMT GroupResellerRussia

Covers: Russia

Ankido Company for Information TechnologySystems integratorIQ

Covers: IQ

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Mansour.genesys.com/partners/partner-finder (2026-09-02) · supercell.iq/contact-us · high confidence

apserConsultancySpain

Covers: Spain

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Apser is the spanish AWS Consulting Partner specialized in Mid Market private & public organizations. Apser provides a pragmatic, lean and easy to understand approach concerning the next generation cloud paradigm adoptio"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

ArmakuniConsultancyUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Armakuni Innovation Center is designed to accelerate innovation across organizations by harnessing AWS' cloud. As a Premier Consulting Partner, Armakuni provides all the cloud services including cloud advisory, cloud dep"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Ascotel JordanResellerJordan

Covers: Jordan

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Amman.genesys.com/partners/partner-finder (2026-09-02) · ascotel.com.jo · high confidence

Askblue, LdaResellerPortugal

Covers: Portugal

AssecoSystems integratorPoland

Covers: Poland, Turkey

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: Asseco SEE Bilisim Teknolojileri A.S.; Asseco South Eastern Europe SA.genesys.com/partners/partner-finder (2026-09-02) · tr.asseco.com/ · high confidence

Assist DigitalBPO / CX outsourcerItaly

Covers: Italy, Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg

Five9Silver Partner (Five9 profile, BPO plus CCaaS, CRM, IVA/WFA/WFO, managed services); joined the Five9 European partner ecosystem Dec 7 2023 with a DACH and Benelux focusFive9 release of Dec 7 2023 welcomed Assist Digital as a European partner and stated Five9 sells in DACH and Benelux primarily through partners; the Five9 profile contact is the Leipzig sales office. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · businesswire.com/news/home/20231207243257/en/Five9-Expands-P (2023-12-07) · high confidence

ScaleFive9 profile: 6,000+ agents, 25 contact centres across EMEA; company site: 4,500+ professionals, 12 countries, 26 locations

Also carriesGenesys, Vocalcom

AtentoResellerLuxembourg

Covers: Luxembourg

Athenium Technology GroupReferral agentSouth Yorkshire, United Kingdom

Covers: UK

atipResellerGermany

Covers: Germany

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Frankfurt Am Main.genesys.com/partners/partner-finder (2026-09-02) · atip.de · high confidence

Aura Alliance LimitedResellerGreater London, United Kingdom

Covers: UK

AVI-SPLResellerUnited Kingdom

Covers: UK

Avodaq AG HQSystems integratorGermany

Covers: Germany

Five9Authorized partner; Reseller - Direct, Professional Services; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region United States, EMEA, tier Authorized, type Reseller - Direct, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Avoira LimitedResellerLancashire, United Kingdom

Covers: UK

Awaken 2 BusinessReferral agentHertfordshire, United Kingdom

Covers: UK

AwiantConsultancySweden

Covers: Sweden, Nordics

Amazon ConnectAmazon Connect Service Delivery (added Oct 2025 under Elastic Move AB / Buzzcloud AB, APN post Nov 3 2025); AWS Advanced Consulting PartnerElastic Move/Buzzcloud were tagged as an EMEA Connect Service Delivery partner in Nov 2025; both domains now redirect to Awiant, whose site does not mention Connect. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · aws.amazon.com/blogs/apn/say-hello-to-322-new-aws-competency (2025-11-03) · high confidence

ScaleOffices Stockholm, Malmö, Karlstad; customers named include Scania, Thule, Volkswagen Financial Services

Axcess NordicResellerDenmark

Covers: Denmark, Norway, Sweden

VerintVerint 'Nordic partner' (own wording); Most Innovative AI Partner (CX) 2025; Marketing Partner of the Year 2022 and 2024Three Verint EMEA awards 2022 to 2025; site positions Verint and Calabrio as its Nordic WEM platforms (recording, speech analytics, QM, WFM). Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · axcessnordic.com/ (2026-09-02) · high confidence

Also carriesCalabrio (Nordic partner), Puzzel (implemented platform)

BabbleManaged service providerUnited Kingdom

Covers: UK

Five9Gold Partner, Certified Implementation Partner, Certified Integration Network Partner (Five9 profile); Partner Excellence 2022; Partner Success Partner of the Year in...Five9 partner since 2019 and named on the five9.com partners page as an EMEA partner with numerous implementations across EMEA; the EMEA Partner of the Year blog post is now a 404 so the year is unconfirmed. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · five9.com/partners/babble (2026-09-02) · high confidence

Scalenone found on fetched pages

Baltnetos komunikacijosResellerLithuania

Covers: Lithuania

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Vilnius.genesys.com/partners/partner-finder (2026-09-02) · balt.net/cloud-computing-and-server-experts · high confidence

BARPHONEResellerGreece

Covers: Greece

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Metamorfosi.genesys.com/partners/partner-finder (2026-09-02) · barphone.gr · high confidence

Baud Telecom CompanyCarrier / telcoSaudi Arabia

Covers: Saudi Arabia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Jeddah.genesys.com/partners/partner-finder (2026-09-02) · btc-networks.com · high confidence

BCXSystems integratorSouth Africa

Covers: South Africa

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Business Connexion (Pty) Ltd.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Behind Every CloudReferral agentGreater London, United Kingdom

Covers: UK

Bizmatica Sistemi S.p.aSystems integratorItaly

Covers: Italy

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Milano.genesys.com/partners/partner-finder (2026-09-02) · bizmatica.com · high confidence

Black BoxSystems integratorUnited States

Covers: Sweden, UK

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: Black Box; Black Box Network Services UK Limited.genesys.com/partners/partner-finder (2026-09-02) · bboxservices.com/ · high confidence

Blue IPResellerPortugal

Covers: Portugal

BoxxeResellerNorth Yorkshire, United Kingdom

Covers: UK

BPI OnDemandResellerBerkshire, United Kingdom

Covers: UK

BRAVANTIC EVOLVING TECHNOLOGY, S.A.ResellerSpain

Covers: Spain

Five9Authorized partner; Reseller - Distribution; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

BrightCloud GroupSystems integratorUnited Kingdom

Covers: UK

CiscoWebexOne 2023 Reimagine Customer Experiences Partner of the Year EMEA; described by Webex as a UK contact center specialistWebex blog credits BrightCloud with large Webex Contact Center wins fuelling triple-digit growth in 2023.blog.webex.com/hybrid-work/2023-webex-partner-award-winners (2023-10-27) · medium confidence

ScaleTriple-digit growth claim (Webex, 2023); no absolute figures

Britannic TechnologiesResellerUnited Kingdom

Covers: UK

Five9Authorized Partner (Five9 profile); Britannic's own badge reads 'Certified Global Implementation Partner'; specialisms include Five9 IVA, Workflow Automation and...Partnership covered by UC Today on Nov 4 2021 and re-announced as a strategic partnership in April 2023. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · five9.com/partners/britannic-technologies (2026-09-02) · high confidence

ScaleFounded 1984, Surrey-based; no headcount or revenue published

Also carriesVerint, 8x8, Mitel, Puzzel, Calabrio (partner since 2020), Zoom, Microsoft

BSI Business Systems Integration AGSystems integratorCH

Covers: CH

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Dättwil Ag.genesys.com/partners/partner-finder (2026-09-02) · bsiag.com · high confidence

BSL GroupResellerUnited Kingdom

Covers: UK

Verintlisted partner; EMEA Rising Star Award 2023Verint 2023 EMEA summit release names Business Systems a Rising Star; BSL partner page says it partners with Verint for compliance and call recording.verint.com/press-room/2023-press-releases/verint-partners-re (2023-05-15) · bslgroup.com/about/partners/ (2026-09-02) · high confidence

Scale30+ years trading; London HQ; named clients Experian, Hastings Direct, Leeds Building Society

Also carriesNICE (30+ year partnership, recording and WEM), Calabrio (WFM), Genesys (contact centre)

BTC Networks Egypt CompanyCarrier / telcoEgypt

Covers: Egypt

Bucher + SuterSystems integratorSwitzerland

Covers: Switzerland, Germany, DACH

CiscoCisco Preferred Partner (Cisco 360); Webex CX partner spotlight Nov 2025; installed the first Cisco IPCC in 2000; 20+ years Cisco contact centerWebex blog lists Bucher + Suter among top Cisco CX partners with 600% YoY growth and deep Salesforce integration; company pages sell Webex Contact Center.blog.webex.com/customer-experience/shining-a-spotlight-on-ou (2025-11-14) · bucher-suter.com/ (fetched 2026-09-02) · high confidence

Scale120+ specialists, 400+ projects, offices in Switzerland, Germany, USA; 600% YoY growth (Webex, Nov 2025)

Also carriesSalesforce (Service Cloud Voice, Agentforce; partner since 2012), ServiceNow, Microsoft Dynamics (CRM integration)

Bulb Tech GroupResellerEssex, United Kingdom

Covers: UK

Business Systems LimitedReferral agentUnited Kingdom

Covers: UK

C Square Consulting PVTSystems integratorPakistan

Covers: Pakistan

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Karachi Shahra-E-Faisal.genesys.com/partners/partner-finder (2026-09-02) · csquare.co · high confidence

Cadence ConsultingReferral agentWest Yorkshire, United Kingdom

Covers: UK

Call Plan Solutions LimitedReferral agentNorth Yorkshire, United Kingdom

Covers: UK

CANCOM (incl. Kapsch BusinessCom)Systems integratorGermany

Covers: Germany, Austria, Switzerland, CEE

CiscoCisco 360 partner (tier not stated); long-standing collaboration partner; Webex Contact Center listed on CANCOM's Cisco UCC pageCANCOM's Cisco UCC page lists Webex Contact Center among supported Webex products.cisco.cancom.de/ucc/ (fetched 2026-09-02) · medium confidence

ScaleKapsch BusinessCom pre-acquisition: 1,300+ employees, EUR 300M+ revenue

CapitaBPO / CX outsourcerUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Cation ConsultingConsultancyIreland

Covers: Ireland

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Cation is a global servicing, Dublin based organisation specialising Amazon Connect, Conversational AI, Generative AI, Bot, Voice Services & Cloud Consulting, offering product & integration services with seasoned experie"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

CCR GroupSystems integratorSwitzerland

Covers: Switzerland, Turkey, UAE

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Finder entities: CCR; CCR FZ LLC; Call Center Resources Dan. A.S..genesys.com/partners/partner-finder (2026-09-02) · ccr.com.tr · high confidence

CCT SolutionsSystems integratorGermany (Frankfurt)

Covers: Germany, Switzerland

AvayaAvaya reseller since 2012, Selected Product Partner, DevConnect compliance testedCCT's site states a worldwide Avaya reseller contract since 2012, ACIS/ACSS certifications and Avaya Aura, Contact Center and IPO-CC specialisation.cct-solutions.com/index.php/en/product-overview-en/solutions (fetched 2026-09-02) · medium confidence

ScaleOffices Frankfurt, Augsburg, Langenfeld, Sulzbach, Steinhausen (CH), North Miami (US)

Also carriesNICE CXone (listed), Microsoft Teams contact center integration, Nuance and Lumenvox speech

Centro Global SolutionsSystems integratorEgypt

Covers: Egypt

Ceritek SarlResellerFrance

Covers: France

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Noisy-Le-Grand.genesys.com/partners/partner-finder (2026-09-02) · ceritek.com · high confidence

CGC (Converged Generation Communications)Systems integratorSaudi Arabia (Riyadh)

Covers: Saudi Arabia

AvayaSelf-described one of the largest Avaya partners in Saudi Arabia; Avaya CCaaS distribution rights; Avaya Contact Centre Partner award (Central region) Aug 2023CGC's Nov 2024 post says it holds CCaaS distribution rights and is among the largest Avaya partners in KSA; Avaya's Aug 2023 Saudi awards named CGC Contact Centre Partner, describing it as a platinum partner managing enterprise call centres.cgc-sa.com/2024/11/12/cgc-largest-avaya-partner-in-saudi-ara (2024-11-12) · dayofdubai.com/news/avaya-highlights-commitment-saudi-arabia (2023-08-08) · medium confidence

Also carriesFreshworks (partnership Dec 4 2023)

CGI ISMC Polska Sp. z o.oResellerPoland

Covers: Poland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Warszawa.genesys.com/partners/partner-finder (2026-09-02) · cgi.com · high confidence

Cici GroupReferral agentLeicestershire, United Kingdom

Covers: UK

Cirrus TelecomReferral agentGreater London, United Kingdom

Covers: UK

CisilionSystems integratorUnited Kingdom

Covers: UK

CiscoCisco 360 Preferred/Portfolio Partner across Collaboration, Networking, Security, Cloud and AI, Services; Webex Contact Centre accreditation; WebexOne 2024 Reimagine...Webex blog names Cisilion the 2024 EMEA CX partner of the year for contact center revenue growth; Cisilion lists Webex Contact Centre accreditation.blog.webex.com/collaboration/2024-webex-partner-award-winner (2024-10-30) · cisilion.com/news-blog/cisco-360-partner-statuses-cisilion/ (2026-01-25) · high confidence

ScaleTwo UK offices; no revenue or headcount found

Also carriesMicrosoft (licensing, Teams)

Cloud IntegrateReferral agentNetherlands

Covers: Netherlands

CloudComm 360ResellerUK

Covers: UK

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Batley.genesys.com/partners/partner-finder (2026-09-02) · cloudcomm360.com · high confidence

CloudCXResellerUK

Covers: UK

CloudInteractConsultancyUnited Kingdom

Covers: UK

Amazon ConnectAmazon Connect Service Delivery designation, AWS Advanced tierAdvanced Consulting tier with Amazon Connect Service Delivery designation, 7 Amazon Connect Ambassadors, 50+ enterprise deployments, joint Pega/Connect agentic voice partnership with Red Kite June 2026. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · cloudinteract.io/why-cloudinteract (2026) · high confidence

ScaleRevenue passing GBP 3M for FY to Mar 2025, GBP 5M target FY26 (IT Channel Oxygen, Jan 29 2025); one early customer at 6,000 agents

Also carriesPega (joint delivery with Red Kite, Jun 4 2026)

CloudoeCarrier / telcoNetherlands

Covers: Netherlands

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: 'S-Hertogenbosch.genesys.com/partners/partner-finder (2026-09-02) · cloudoe.nl · high confidence

COMPRiS GmbHReferral agentGermany

Covers: Germany

ComSys CXSystems integratorGreece

Covers: Greece, CEE

Aspect / AlvariaAspect WFM Reseller, Diamond Partner (Aspect directory); site names both Alvaria and Aspect, legacy Unified IP delivery likelyListed as Reseller, Diamond Partner with an Athens number on the Aspect directory; comsyscx.com names Cisco, Alvaria, Aspect, NICE and Microsoft as its technologies. Confirmed in the vendor's own partner directory (Sep 2 2026).aspect.com/company/partners (2026-09-02) · aspect.com/company/partners (2026-09-02) · high confidence

ScaleFounded 1989, contact center focus since 2004; 375+ systems supported across 22 countries; 38,000 contact center licences supported; about 100 employees

Also carriesCisco (Contact Center UCCE/UCCX, ATP, per LinkedIn and site), NICE (named on comsyscx.com), Microsoft, Cisco (Contact Center UCCE/UCCX, ATP), NICE

ConcentrixBPO / CX outsourcerUnited States (large EMEA delivery footprint)

Covers: UK, Ireland, Iberia, France, CEE, South Africa, Egypt, Spain

Genesyslisted partner (self-described GSI partner for Genesys Cloud); tier not publicConcentrix markets Genesys Cloud CCaaS implementation and managed services plus a Salesforce-and-Genesys Next Generation Customer Care offer, and exhibited at Genesys Xperience 2025.concentrix.com/partners/genesys/ (fetched 2026-09-02) · concentrix.com/events/genesys-xperience-2025/ (2025-09-08) · medium confidence

Scale14 named tech partners incl. NICE, Salesforce, Microsoft, Google, OpenAI

Also carriesSalesforce (NGCC offer), NICE, Salesforce, Microsoft, Google

Consnet PtyResellerSouth Africa

Covers: South Africa

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Johannesburg.genesys.com/partners/partner-finder (2026-09-02) · consnet.co.za/ · high confidence

Contact Centre PanelReferral agentSouth Yorkshire, United Kingdom

Covers: UK

Convergent TechnologyReferral agentGreater London, United Kingdom

Covers: UK

Creative Global StrategyReferral agentGreater London, United Kingdom

Covers: UK

CronosSystems integratorBelgium

Covers: Belgium

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Founded in 1991, Cronos Groep has evolved from a one-man business to a large group of companies with 10.000 employees. The group was founded by and for technology people. It's purpose is helping people grow as far as the"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

CS InfocommResellerUnited Arab Emirates

Covers: UAE

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: CS Infocomm Computers Trading LLC.genesys.com/partners/partner-finder (2026-09-02) · high confidence

CTI PlanetResellerItaly

Covers: Italy

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Biella.genesys.com/partners/partner-finder (2026-09-02) · ctiplanet.it · high confidence

Custodia TechnologyManaged service providerUnited States (London office)

Covers: UK

VerintChannel Partner (Verint directory, EMEA)Financial compliance managed service (CC1 powered by Custodia); London regional office. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/custodia/ (2026-09-02) · high confidence

Customer Experience Yazilim Danismalik Ticaret LTDResellerTurkey

Covers: Turkey

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Istanbul.genesys.com/partners/partner-finder (2026-09-02) · customerexperience.com.tr · high confidence

Customer Interaction Solutions AGSystems integratorSwitzerland

Covers: Switzerland

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Office: Glattfelden.genesys.com/partners/partner-finder (2026-09-02) · cisolutions.ch · high confidence

CX EngageSystems integratorSouth Africa

Covers: South Africa

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner in Aspect's partner directory (all four pages read Sep 2 2026). +27 87 240 6652, cxengage.co.za; site names Aspect and Alvaria and its own AI chatbot products.aspect.com/company/partners (2026-09-02) · high confidence

CXinMotionResellerUK

Covers: UK

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Armagh.genesys.com/partners/partner-finder (2026-09-02) · cxinmotion.com · high confidence

Cyberati DigitalResellerMauritius

Covers: Mauritius

Five9Authorized partner; Reseller - DirectListed in the Five9 Global Partner Locator (region APAC, tier Authorized, type Reseller - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Darwin Technology Solutions LtdReferral agentSouth Yorkshire, United Kingdom

Covers: UK

Five9Authorized partner; Referral - Sales AgentListed in the Five9 Global Partner Locator (region United States, tier Authorized, type Referral - Sales Agent), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Datatechfactory GmbH & Co. KGResellerGermany

Covers: Germany

DDM ConsultingConsultancyBelgium

Covers: Belgium

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: DDM Consulting NV.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Decunify - Solucoes De Comunicacoes, S.A.ResellerPortugal

Covers: Portugal

Detron Digital WorkspaceResellerNetherlands

Covers: Netherlands

DevoteamConsultancyFrance

Covers: France, Germany, UK, Portugal, Belgium, Netherlands, Spain, Italy

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Devoteam is AWS Premier Consulting Partner with outstanding teams in France, Germany, UK, Portugal, Belgium, Netherlands, Spain, Italy and Sweden. Since 2013, our team of experts supports customers with scalable infrastr"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Digital SpaceManaged service providerUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Digital Space is a leading AWS Advanced Consulting Partner, empowering Public Sector and Commercial organisations with secure, scalable cloud solutions. We specialise in AWS Migration, Modernisation, Amazon Connect, and"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

DIGITALL Nature GmbhResellerGermany

Covers: Germany

Five9Authorized partner; Reseller - DistributionListed in the Five9 Global Partner Locator (region United States, EMEA, tier Authorized, type Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

DigitalWellResellerIreland

Covers: Ireland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Dublin.genesys.com/partners/partner-finder (2026-09-02) · digitalwell.com · high confidence

Dimensions Solutions for Telecommunications and Information Technology CompanyCarrier / telcoSaudi Arabia

Covers: Saudi Arabia

Direct Information SystemSystems integrator

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Dubai.genesys.com/partners/partner-finder (2026-09-02) · datadirect.ae · high confidence

DNACarrier / telcoFinland

Covers: Finland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: DNA Oyj.genesys.com/partners/partner-finder (2026-09-02) · dna.fi · high confidence

Dr. Glinz COVIS GmbHResellerGermany

Covers: Germany

Duplex Corporate CommunicationsResellerBuckinghamshire, United Kingdom

Covers: UK

DXC Technology FinlandSystems integratorFinland

Covers: Finland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Espoo.genesys.com/partners/partner-finder (2026-09-02) · dxc.technology/ · high confidence

e& enterpriseSystems integratorUnited Arab Emirates

Covers: UAE

Ejada Systems CompanySystems integratorSA

Covers: SA

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Riyadh.genesys.com/partners/partner-finder (2026-09-02) · ejada.com/ · high confidence

elevenSystems integratorIreland

Covers: Ireland

EMBEDITResellerCZ

Covers: CZ

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Praha 6.genesys.com/partners/partner-finder (2026-09-02) · embedit.com · high confidence

EmergiaResellerSpain

Covers: Spain

Emergya IngenieriaResellerSpain

Covers: Spain

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Sevilla.genesys.com/partners/partner-finder (2026-09-02) · emergya.com · high confidence

EmircomSystems integratorUnited Arab Emirates

Covers: UAE, Saudi Arabia, Egypt

CiscoCisco EMEA Partner of the Year 2025 (Partner Summit)Cisco names Emircom EMEA Partner of the Year 2025; Emircom site lists Contact Center under Collaboration and a managed CCaaS ('PowerEngage'), platform vendor not stated.blogs.cisco.com/partner/celebrating-excellence-our-2025-glob (2025-11-06) · emircom.com/ (fetched 2026-09-02) · medium confidence

Scale6 offices, 4 countries, founded 1984

Espria LimitedResellerUnited Kingdom

Covers: UK

Eternity NetworksReferral agentIsrael

Covers: Israel

EudataSystems integratorItaly

Covers: Italy

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Eudata is an AI-powered company that delivers customer experience (CX) solutions for mid-sized and large enterprises. As an Amazon Connect Service Delivery Partner, we provide implementation, maintenance, and support for"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

EversisSystems integratorPoland

Covers: Poland, CEE

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerPolish IT integrator; site unreachable on Sep 2 2026, listed from Verint's directory. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · eversis.com/ (2026-09-02) · high confidence

EveryCloud UKReferral agentGreater London, United Kingdom

Covers: UK

Excelien GlobalReferral agentGreater London, United Kingdom

Covers: UK

Experience Shift Company for Business ServicesResellerSA

Covers: SA

Exponential-eManaged service providerUnited Kingdom

Covers: UK

Five9Silver Partner (Five9 partner profile); EMEA Partner of the Year, 2025 Five9 Global Partner AwardsNamed EMEA Partner of the Year in the 2025 Five9 Global Partner Awards (Five9 release, Feb 2026) and listed as a Silver Partner with CCaaS, CRM and Five9 WFO/Verint expertise. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · five9.com/news/news-releases/five9-honors-global-partner-awa (2026-02) · high confidence

Scale700+ employees, 3,000+ customers, 18+ years (Five9 partner profile, fetched Sep 2 2026)

Also carriesVerint

EYSystems integratorGreater London, United Kingdom

Covers: UK

Five9Silver partner; Systems IntegratorListed in the Five9 Global Partner Locator (region United States, Canada, APAC, EMEA, LATAM, tier Silver, type Systems Integrator), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

FACYLEResellerFrance

Covers: France

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Toulouse.genesys.com/partners/partner-finder (2026-09-02) · facyle.com · high confidence

FiebigResellerGermany

Covers: Germany

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Frankfurt.genesys.com/partners/partner-finder (2026-09-02) · fiebig.com · high confidence

FimainfoResellerFrance

Covers: France

Fourth Dimension SystemsSystems integratorSaudi Arabia

Covers: Saudi Arabia, UAE

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Finder entities: Fourth Dimension Systems Company; Fourth Dimension Systems LLC.genesys.com/partners/partner-finder (2026-09-02) · fdsme.com · high confidence

Frontline SolutionsSystems integratorNetherlands

Covers: Netherlands

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Vianen.genesys.com/partners/partner-finder (2026-09-02) · frontline-solutions.nl · high confidence

FROSTEQResellerSweden

Covers: Sweden

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Uppsala.genesys.com/partners/partner-finder (2026-09-02) · frosteq.com · high confidence

GlobalConnectCarrier / telcoSweden

Covers: Sweden

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: GlobalConnect AB.genesys.com/partners/partner-finder (2026-09-02) · globalconnect.se/ · high confidence

GMTelResellerPortugal

Covers: Portugal

Five9Authorized partner; Reseller - Distribution; certified: VCC, Digital Channels, IVAListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

GoCXResellerUnited Kingdom

Covers: UK

Five9Authorized partner; Reseller - DirectListed in the Five9 Global Partner Locator (region United States, EMEA, tier Authorized, type Reseller - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Gorilla Cloud ServicesReferral agentBuckinghamshire, United Kingdom

Covers: UK

Group EliteSystems integratorUnited States

Covers: Europe, Middle East

Verint'Verint Strategic Partner' (services and migration specialist); featured Verint partner case studyVerint directory page and Group Elite site: 80+ Verint certified professionals, 250+ WFO integrations, 300+ WFM migrations, partnerships with 20+ Verint reseller partners.verint.com/partner/group-elite/ (2026-09-02) · groupelite.com/verint-strategic-partner (2026-09-02) · medium confidence

Scale80+ Verint certified professionals; 300+ WFM migrations

Also carriesAmazon Connect, Avaya, Cisco, Genesys, Microsoft Teams (integration targets)

Grupo AlavaSystems integratorSpain

Covers: Spain

VerintChannel Partner (Verint directory, EMEA)Spanish technology group, 50 years, public and private sector (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/grupo-alava/ (2026-09-02) · high confidence

GTS Telecom SRLReferral agentRomania

Covers: Romania

Gulf Customer ExperienceSystems integratorBahrain

Covers: Bahrain

Hadef Information Technology CoSystems integratorSaudi Arabia

Covers: Saudi Arabia

Harbers ICTResellerNetherlands

Covers: Netherlands, EMEA

VerintChannel Partner (Verint directory, EMEA); also Consultancy Partner; also Technology PartnerVerint 2024 EMEA blog names Harbers ICT WFE Rising Star; harbersgroup.nl lists 'Verint Solutions' alongside its TriniCo omnichannel software. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/harbers-solutions/ (2026-09-02) · high confidence

Scale300+ client organisations, 25+ years

Horizon TelecomReferral agentGloucestershire, United Kingdom

Covers: UK

HostedReferral agentHampshire, United Kingdom

Covers: UK

Five9Authorized partner; Referral - Sales AgentListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Referral - Sales Agent), read Sep 2 2026. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · five9.com/partner-locator (2026-09-02) · high confidence

HSO Enterprise Solutions II Inc.Referral agentNetherlands

Covers: Netherlands

HWS InformationssystemeSystems integratorGermany

Covers: Germany

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "We specialize in AWS services, offering expert cloud consulting, tailored migration, and seamless AWS infrastructure setup. We manage application and data migration, modernization, and AWS security compliance. Our team e"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

IBM ConsultingSystems integratorUnited States

Covers: Egypt

GenesysNamed GSI on genesys.com ('one of the most experienced Genesys system integrators'); tier not publicGenesys GSI page credits IBM with many large Genesys implementations end to end. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · genesys.com/partners/global-system-integrators (fetched 2026-09-02) · high confidence

ICAResellerHertfordshire, United Kingdom

Covers: UK

IKUSIResellerSpain

Covers: Spain

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Alcala De Henares.genesys.com/partners/partner-finder (2026-09-02) · ikusi.com · high confidence

Incline-ITManaged service providerUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Incline IT - a key partner for Emergency Services and Housing Associations moving away from on premise services and telephony to cloud and omni channel cloud services with Voice, Chat, WhatsApp and more. MIS Emergency Sy"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

InetumSystems integratorFrance

Covers: France, Spain

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: Inetum; Inetum España, S.A.U..genesys.com/partners/partner-finder (2026-09-02) · inetum.com/es · high confidence

infinit.cxResellerGermany

Covers: Germany

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Office: München.genesys.com/partners/partner-finder (2026-09-02) · infinit.cx/ · high confidence

InfocomResellerSpain

Covers: Spain

Inform Communications Ltd.Referral agentCo. Down, United Kingdom

Covers: UK

Inithec GroupReferral agentFrance

Covers: France

InovoManaged service providerSouth Africa

Covers: South Africa

VerintChannel Partner (Verint directory, EMEA)Cloud contact centre solutions provider using Verint WFM, speech analytics and voice authentication (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/inovo/ (2026-09-02) · high confidence

Intergence Systems LtdResellerCambridgeshire, United Kingdom

Covers: UK

Intracom Telecom SolutionsCarrier / telcoGreece

Covers: Greece

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Markopoulo.genesys.com/partners/partner-finder (2026-09-02) · intracom-telecom.com · high confidence

IntraromResellerRomania

Covers: Romania

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Bucuresti.genesys.com/partners/partner-finder (2026-09-02) · intrarom.ro · high confidence

Intuate GroupSystems integratorSouth Africa

Covers: South Africa

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner in Aspect's partner directory (all four pages read Sep 2 2026). +27 11 302 1200, intuategroup.com; technology and talent solutions including contact centre solutions.aspect.com/company/partners (2026-09-02) · high confidence

IPCLOUD B.V.ResellerNetherlands

Covers: Netherlands

IT SolutionsResellernot stated

Covers: EMEA

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerConversational AI and workforce optimisation reseller (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/it-solutions/ (2026-09-02) · high confidence

ITNAVPROResellerIsrael

Covers: Israel

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Petah Tikva.genesys.com/partners/partner-finder (2026-09-02) · itnavpro.com · high confidence

JascoSystems integratorSouth Africa

Covers: South Africa

Five9Authorized partner; Reseller - Direct, Professional Services; certified: VCC, Digital ChannelsAppears as the sole Five9 partner for South Africa on the elioplus directory; Jasco's own site did not resolve on fetch, so the relationship is inferred from a directory listing. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · elioplus.com/africa/south-africa/channel-partners/five9 (2026-09-02) · high confidence

Also carriesAvaya, Cisco, Verint

Jathwa Technical for Information Technology CompanySystems integratorSaudi Arabia

Covers: Saudi Arabia

Kaizen NetworksResellerSpain

Covers: Spain

Kalaam TelecomCarrier / telcoBahrain

Covers: BH

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Kalaam Telecom Bahrain B.S.C.genesys.com/partners/partner-finder (2026-09-02) · kalaam-telecom.com · high confidence

Kingsfield Computers LtdReferral agentLancashire, United Kingdom

Covers: UK

KobliatResellernot stated

Covers: EMEA

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerIntelligent virtual agent and CCaaS integrator (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/kobliat/ (2026-09-02) · high confidence

Koc Sistem Bilgi ve letiim Hizmetleri A.SSystems integratorTurkey

Covers: Turkey

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Uenalan.genesys.com/partners/partner-finder (2026-09-02) · kocsistem.com.tr/en · high confidence

Koris365ResellerHertfordshire, United Kingdom

Covers: UK

KPMGSystems integratorNetherlands

Covers: Netherlands

KPNCarrier / telcoNetherlands

Covers: Netherlands

GenesysElite ('KPN is Elite Partner van Genesys', kpn.com)KPN sells Genesys Cloud in three packaged tiers to large enterprises; Budget Thuis moved 200+ agents onto Genesys Cloud via KPN in Jun 2024, alongside Greenchoice and Continuum. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · kpn.com/zakelijk/grootzakelijk/customer-experience/genesys-c (fetched 2026-09-02) · high confidence

ScaleNamed enterprise CX clients only (WoningNet, Continuum, Yource, Stater, Budget Thuis, Eneco, Greenchoice); no seat total public

Also carriesAnywhere365 (Microsoft Teams dialogue platform, KPN CX portfolio)

KuiperReferral agentWest Midlands, United Kingdom

Covers: UK

Lanmedia SpainResellerSpain

Covers: Spain

Lasting SystemResellerRomania

Covers: Romania

LB TelecomReferral agentGreater Manchester, United Kingdom

Covers: UK

Linx NetworksResellerUnited Kingdom

Covers: UK

VerintChannel Partner (Verint directory, EMEA)Trader voice and UC integrator (linx-networks.com). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · linx-networks.com/ (2026-09-02) · high confidence

LionGate AGConsultancyGermany

Covers: Germany

Amazon ConnectAmazon Connect Service Delivery (added Jan 2025, APN post Feb 13 2025)Named as an EMEA Amazon Connect Service Delivery partner in the APN January 2025 additions; site positions Salesforce Agentforce Contact Center alongside. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · aws.amazon.com/blogs/apn/say-hello-to-201-new-aws-competency (2025-02-13) · high confidence

Scale50+ employees, 300+ large projects (own claims)

Also carriesSalesforce Agentforce Contact Center

LIPINSKI TELEKOMResellerGermany (Berlin)

Covers: Germany

AvayaCertified Avaya Business Partner since 1990; Diamond Enterprise status appears in a search snippet but the fetched page states no tierLipinski's site describes a long-certified, award-winning Avaya partner for IP Office and Aura Communication Manager with nationwide German coverage.lipinski-telekom.de/header/ueber-uns/avaya-business-partner- (fetched 2026-09-02) · medium confidence

Also carriesMicrosoft Teams

LogicalisSystems integratorUnited Kingdom

Covers: UK, Ireland, Channel Islands, Portugal, Spain, Germany, Netherlands, Nordics

CiscoCisco Preferred Partner across all five architectures (UK&I and Ireland, Cisco 360); Logicalis Portugal 'Cisco Webex Contact Center Specialized Partner' (May 24 2021)Logicalis UK&I delivered Webex Contact Centre plus managed service to Birmingham City University; Portugal unit holds the Webex CC specialisation.uki.logicalis.com/cisco (fetched 2026-09-02) · pt.logicalis.com/pt-pt/artigo/news/cisco-webex-contact-cente (2021-05-24) · high confidence

ScaleServices in 30+ territories

LogixResellerSlovenia

Covers: Slovenia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Ljubljana.genesys.com/partners/partner-finder (2026-09-02) · logix.si · high confidence

LutechResellerItaly

Covers: Italy

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Milano.genesys.com/partners/partner-finder (2026-09-02) · lutech.it · high confidence

LuwareManaged service providerSwitzerland

Covers: Switzerland, Germany, UK, Poland, Belgium

VerintManaged-service partner: Luware Recording is Verint compliance recording delivered as SaaS; Verint Compliance Partner of the Year 2022 and 2023, FC Hosting Partner...Verint partner page: Luware Recording combines Verint's quality monitoring and compliance software with Luware's SaaS expertise, 25,000+ users. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/luware/ (2026-09-02) · high confidence

Scale25,000+ recorded users; offices in CH, US, UK, DE, PL; customers SIX, Swiss Re, KBC

Also carriesMicrosoft Teams (primary platform)

Makwa IT TechnologiesResellernot verified

Covers: South Africa

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerNamed on Verint's 2024 and 2023 EMEA award lists; no reachable company site confirmed. Confirmed in the vendor's own partner directory (Sep 2 2026).verint.com/partners/ (2026-09-02) · verint.com/partner/makwa-it/ (2026-09-02) · high confidence

Mannai TradingSystems integratorQatar

Covers: Qatar

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Mannai Trading Company WLL.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Marlin Communications Ltd.ResellerBristol, United Kingdom

Covers: UK

Maximus UK Services LimitedSystems integratorSouth Glamorgan, United Kingdom

Covers: UK

MdtelResellerSpain

Covers: Spain

Mellon Technologies Systems and Services CommercialSystems integratorGreece

Covers: Greece

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Piraeus.genesys.com/partners/partner-finder (2026-09-02) · mellongroup.com · high confidence

Merykh Arabian Technologies d/b/a VIS ArabiaSystems integratorSA

Covers: SA

MindwareResellerUAE

Covers: UAE

Mobilise CloudConsultancyUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Mobilise Cloud is a UK-based cloud consultancy and managed services partner specialising in secure digital transformation for the public sector and regulated industries. As an AWS partner with over a decade of experience"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Modern ConnectivityReferral agentEgypt

Covers: Egypt

MoonsoftResellerFinland

Covers: Finland

NasstarManaged service providerUnited Kingdom

Covers: UK

VerintChannel Partner (Verint directory, EMEA)UK managed IT services provider (nasstar.com). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · nasstar.com/ (2026-09-02) · high confidence

NatilikSystems integratorUnited Kingdom

Covers: UK, Ireland

CiscoGold Partner (legacy), Quad Master, Customer Experience Specialised, Webex Contact Centre authorised; WebexOne 2025 Customer Experience Partner of the Year EMEA and...Named EMEA and Global Customer Experience Partner of the Year at WebexOne 2025 for Webex Contact Center bookings and enablement.blog.webex.com/collaboration/announcing-the-2025-webex-partn (2025-10-02) · natilik.com/news/natilik-is-named-global-customer-experience (2025-10-03) · high confidence

ScaleOffices London, New York, Sydney; Webex blog says it supports 'tens of thousands of agents'; no revenue or headcount found

Also carriesNiCE (Gold Partner; NICE Disruptor Partner of the Year 2025 per Natilik awards page), Verint (listed partner), Calabrio (listed partner), Microsoft (Solutions Partner Modern Work)

NCRSystems integratorUnited States

Covers: Saudi Arabia, UAE

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Finder entities: NCR Corporation, Abu Dhabi; NCR Corporation, Dubai Branch; NCR Solutions (Middle East) LLC..genesys.com/partners/partner-finder (2026-09-02) · ncr.com · high confidence

Nebula InsightReferral agentGreater London, United Kingdom

Covers: UK

NetDesignSystems integratorDenmark

Covers: Denmark

VerintChannel Partner (Verint directory, EMEA)Danish network and contact centre integrator (netdesign.dk). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · netdesign.dk/ (2026-09-02) · high confidence

NetNordic DenmarkSystems integratorDenmark

Covers: Denmark, Nordics

VerintChannel Partner (Verint directory, EMEA); also Consultancy Partnerlytzenit.dk now resolves to NetNordic Denmark. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · lytzenit.dk/ (2026-09-02) · high confidence

NGC Networks LTDResellerWest Yorkshire, United Kingdom

Covers: UK

NhXTec GmbHReferral agentGermany

Covers: Germany

Norman NetworksReferral agentGreater London, United Kingdom

Covers: UK

NOS ComunicacoesResellerPortugal

Covers: Portugal

Nova ITResellerUkraine

Covers: Ukraine

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Kyiv.genesys.com/partners/partner-finder (2026-09-02) · novait.com.ua · high confidence

Novellus PalvelutResellerFinland

Covers: Finland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Parainen.genesys.com/partners/partner-finder (2026-09-02) · novellus.fi · high confidence

NTS Communications LLPResellerShropshire, United Kingdom

Covers: UK

NunsysResellerSpain

Covers: Spain

NuudayCarrier / telcoDenmark

Covers: Denmark

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Nuuday A/S.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Nuveto EMEADistributorSpain

Covers: Spain

Five9Authorized partner; Distributor, Reseller - Service Provider, Professional Services; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Distributor, Reseller - Service Provider, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Nuvias UCDistributorGwent, United Kingdom

Covers: UK

Five9Authorized partner; Distributor, Reseller - DirectListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Distributor, Reseller - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

NXO FRANCEResellerFrance

Covers: France

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Puteaux.genesys.com/partners/partner-finder (2026-09-02) · nxo.eu · high confidence

OFF Telekommunikation GmbHResellerGermany

Covers: Germany

OmniHouseResellerCzech Republic

Covers: Czech Republic

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Dobříč.genesys.com/partners/partner-finder (2026-09-02) · omnihouse.eu · high confidence

OnecomManaged service providerUnited Kingdom

Covers: UK

Five9Gold Partner (Five9 partner profile); EMEA Partner of the Year in the 2022 awards (announced Jan 31 2023); EMEA Innovation Partner of the Year 2021; High Performance...Onecom announced its Five9 partnership on Apr 27 2021 and was named EMEA Partner of the Year on Jan 31 2023, claiming the highest number of Five9 sales accreditations across EMEA. Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · onecom.co.uk/news/onecom-awarded-five9-emea-partner-of-the-y (2023-01-31) · high confidence

ScaleSupports over 50,000 cloud users worldwide (onecom.co.uk/five9, fetched Sep 2 2026)

Also carriesZoom Contact Centre

Ooredoo OmanCarrier / telcoOman

Covers: Oman

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Duqm Data Centre SAOC (D2C) OMAN.genesys.com/partners/partner-finder (2026-09-02) · high confidence

Optimus TelecomCarrier / telcoMorocco

Covers: Morocco

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Rabat.genesys.com/partners/partner-finder (2026-09-02) · optimus-telecom.ma · high confidence

Opus TechnologyManaged service providerUnited Kingdom

Covers: UK

Five9Silver Partner on the Five9 profile; Opus's own site claims 'Gold standard Five9 partner' (conflict, both noted); EMEA Partner of the Year and Partner Marketing...Five9 named Opus EMEA Partner of the Year on Feb 4 2025; Opus describes the award as recognising the top revenue-generating partner in EMEA and calls itself the number one Five9 and 8x8 partner in EMEA (self-claim). Confirmed in the vendor's own partner directory (Sep 2 2026).five9.com/partner-locator (2026-09-02) · five9.com/news/news-releases/five9-honors-outstanding-partne (2025-02-04) · high confidence

ScaleSelf-described 'largest independent managed service provider in the UK'; founded 1992; no revenue or headcount published

Also carriesCalabrio, 8x8, Mitel

Origen Middle East Technology Services and TradingSystems integratorQatar

Covers: Qatar

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Doha.genesys.com/partners/partner-finder (2026-09-02) · origen.qa · high confidence

Outbound Solutions & Computing LtdReferral agentGreater London, United Kingdom

Covers: UK

ParserConsultancyUnited Kingdom

Covers: UK

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Parser is your trusted partner for navigating the complexities of the digital landscape and achieving sustainable growth. Our senior experts specialize in software development, cloud infrastructure, data science, machine"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

PaulusresultConsultancyGermany

Covers: Germany, Austria, Switzerland

VerintChannel Partner (Verint directory, EMEA)CX specialists for the German-speaking market (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/paulusresult/ (2026-09-02) · high confidence

Performio GmbHResellerGermany

Covers: Germany

Five9Authorized partner; Reseller - Direct; certified: VCC, Digital Channels, Agent AssistListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Phase2 Software LtdSystems integratorUnited Kingdom

Covers: UK

Five9Authorized partner; Reseller - Direct, Professional Services; certified: VCC, Digital Channels, IVA, Agent Assist, WFAListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Pivotal DataSystems integratorSouth Africa

Covers: South Africa

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Midrand.genesys.com/partners/partner-finder (2026-09-02) · pivotaldata.co.za · high confidence

PlusNet SolutionsSystems integratorSpain

Covers: Spain

PrimeTelReferral agentCyprus

Covers: Cyprus

Prism-TecResellerUnited Kingdom

Covers: UK

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner in Aspect's partner directory (all four pages read Sep 2 2026). +44 1923 961450, prism-tec.com.aspect.com/company/partners (2026-09-02) · high confidence

Procat InternationalResellerTurkey

Covers: Turkey

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Anadoluhisari.genesys.com/partners/partner-finder (2026-09-02) · procat.com.tr · high confidence

Proximus NXTCarrier / telcoBelgium

Covers: Belgium, Luxembourg, Netherlands, BE

Genesyslisted partner (Genesys Cloud implementer); tier not publicProximus NXT delivered Genesys Cloud for OCTA+ in six weeks and sponsored Genesys Future of CX Belgium Oct 2025. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · proximus.be/en/id_b_cl_octa_plus/companies-and-public-sector (search result, fetch failed) · high confidence

Scale250+ cloud specialists, 500+ enterprise customers (search summary of Proximus page, unfetched)

Pure IPCarrier / telcoUnited Kingdom

Covers: UK

CiscoCertified Calling Provider, Cloud Connect for Webex Calling; supports high-volume Webex Contact Center deploymentsPure IP release states its Cloud Connect service supports demanding high-volume Webex Contact Center deployments.prnewswire.com/news-releases/pure-ip-launches-webex-calling- (2022-12) · medium confidence

ScaleVoice coverage 137 countries

Also carriesMicrosoft Teams (Operator Connect / Direct Routing), Zoom Phone

Quality Connect Pty LtdResellerSouth Africa

Covers: South Africa

Five9Authorized partner; Referral - Sales Agent, Reseller - DirectListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Referral - Sales Agent, Reseller - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

R-MADResellerMauritius

Covers: Mauritius

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Pereybere.genesys.com/partners/partner-finder (2026-09-02) · r-mad.com · high confidence

R.I.S.K. SCIENTIFIC PRODUCTION COMPANYResellerAzerbaijan

Covers: Azerbaijan

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Nəsimi.genesys.com/partners/partner-finder (2026-09-02) · risk.az · high confidence

Raya CXBPO / CX outsourcerEgypt

Covers: EG, Egypt

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Finder entities: Raya Customer Experience; Raya Integration.genesys.com/partners/partner-finder (2026-09-02) · rayacx.com/ · high confidence

Releasy Customer ManagementResellerSE

Covers: SE

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Solna.genesys.com/partners/partner-finder (2026-09-02) · reysystems.com · high confidence

Reply (Storm Reply)Systems integratorItaly

Covers: Italy, Germany, UK, France

Amazon Connectlisted partner (Storm Reply markets 'Boost your CX with Amazon Connect'; AWS Premier; no Connect designation verified)Storm Reply publishes an Amazon Connect offering and Reply cites an AWS-based contact center for Generali Country Italia; Reply was 2025 AWS Consulting Partner of the Year Italy. Confirmed in the vendor's own partner directory (Sep 2 2026).partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · reply.com/storm-reply/en/ (2026) · high confidence

Scale1,000+ AWS certifications, 16 competencies; Storm Reply offices in 5 German, 3 Italian, 7 UK cities plus Paris

ResonateResellerGreater London, United Kingdom

Covers: UK

SA Comm UKResellerWest Midlands, United Kingdom

Covers: UK

SaaSComReferral agentGreater London, United Kingdom

Covers: UK

SafricloudResellerSouth Africa

Covers: South Africa

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Durban.genesys.com/partners/partner-finder (2026-09-02) · safricloud.com · high confidence

Saga BeogradResellerSerbia

Covers: Serbia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Beograd.genesys.com/partners/partner-finder (2026-09-02) · saga.rs · high confidence

Salesfive GmbHResellerGermany

Covers: Germany

Samhammer AGResellerGermany

Covers: Germany

SCC UKResellerUnited Kingdom

Covers: UK

SEETON GROUPResellerUkraine

Covers: Ukraine

SercoBPO / CX outsourcerUnited Kingdom

Covers: UK, Europe, Middle East

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerFTSE 250 outsourcer, 50,000 staff, citizen services contact centres (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/serco/ (2026-09-02) · high confidence

SerotecResellerSouth Africa

Covers: South Africa

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner in Aspect's partner directory (all four pages read Sep 2 2026). +27 21 911 3843, sero.co.za.aspect.com/company/partners (2026-09-02) · high confidence

ServiceCXSystems integratorUnited Kingdom

Covers: UK

Five9Authorized partner; Professional ServicesListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Sestek Ses Ve Iletisim Bilg.Tek.San.Tic. A.SResellerTurkey

Covers: Turkey

GenesysAuthorizedListed in the Genesys Partner Finder with Region = EMEA and tier Authorized (all 595 records read Sep 2 2026). Office: Istanbul.genesys.com/partners/partner-finder (2026-09-02) · sestek.com · high confidence

Setera CommunicationsCarrier / telcoFinland

Covers: Finland

Sia PartnersReferral agentFrance

Covers: France

SiiResellerPoland

Covers: Poland

Silah GulfResellerBahrain

Covers: Bahrain

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Manama.genesys.com/partners/partner-finder (2026-09-02) · silah.bh · high confidence

Simcomm LtdResellerBerkshire, United Kingdom

Covers: UK

SimodaReferral agentSouth Yorkshire, United Kingdom

Covers: UK

Simply InfinityResellerSwitzerland

Covers: Switzerland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Kriens.genesys.com/partners/partner-finder (2026-09-02) · simply-infinity.ch · high confidence

SistasResellerTurkey

Covers: Turkey

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Cank.genesys.com/partners/partner-finder (2026-09-02) · sistas.com.tr · high confidence

Skyloop CloudConsultancyTurkey

Covers: Turkey

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Skyloop Cloud is an AWS Advanced Tier Services Partner that helps companies to become fast, agile, and competitive. We advise and assess your maturity and create a cutting-edge strategy to help you succeed. We build ever"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Sloop Tech LtdResellerSurrey, United Kingdom

Covers: UK

Social TelecomsReferral agentGreater London, United Kingdom

Covers: UK

SoftCatReferral agentBuckinghamshire, United Kingdom

Covers: UK

SOFTPHONE SRLResellerItaly

Covers: Italy

Softtech A.SResellerTurkey

Covers: Turkey

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Istanbul (Europe).genesys.com/partners/partner-finder (2026-09-02) · softtech.com.tr · high confidence

solutions by stcSystems integratorSaudi Arabia

Covers: Saudi Arabia, UAE, Bahrain, Kuwait, Jordan, Qatar, Oman, Iraq

CiscoWebexOne 2024 Webex Managed Services Award EMEA; stc was first Cisco WebEx authorised partner in Middle East (2009)Webex blog names Solutions by STC the 2024 EMEA managed services winner; contact center specificity not confirmed.blog.webex.com/collaboration/2024-webex-partner-award-winner (2024-10-30) · medium confidence

ScaleNetwork across 9 Gulf and Levant countries

SpeakerbusResellerUnited Kingdom

Covers: UK

VerintChannel Partner (Verint directory, EMEA)Trader voice technology integrated with Verint compliance recording (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/speakerbus/ (2026-09-02) · high confidence

SpectrumReferral agentStaffordshire, United Kingdom

Covers: UK

Starlink W.L.LResellerQatar

Covers: Qatar

Summit Technology SolutionsSystems integratorEgypt

Covers: Egypt

SunnyPhone SARLResellerFrance

Covers: France

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Noyal-Châtillon-sur-Seiche.genesys.com/partners/partner-finder (2026-09-02) · telsi.fr · high confidence

SVA System Vertrieb AlexanderSystems integratorGermany

Covers: Germany

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Your IT. Our Expertise. Your Partnership. SVA is one of Germany’s leading IT service providers, delivering tailored IT solutions for over 25 years. With 3,500+ employees, we combine expertise, project experience, and a b"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

SVL Business SolutionsResellerUnited Kingdom

Covers: UK

Amazon Connectlisted partner (Amazon Connect/AWS practice; no APN designation string verified)SVL markets Amazon Connect design, deployment and managed services and states accreditation on Amazon Connect, NICE CXone and Calabrio.svlbusinesssolutions.com/ (2026) · medium confidence

Scale25+ Blue Light (emergency services) organisations; 55 years trading

Also carriesNICE CXone, NICE WFM, Cognigy, Calabrio (WEM)

Sword GroupSystems integratorFrance (UK operations)

Covers: France, UK, Switzerland, Benelux

VerintChannel Partner (Verint directory, EMEA)IT services group (sword-group.com), listed by Verint as an EMEA channel partner. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · sword-group.com/ (2026-09-02) · high confidence

Synthesis Software TechnologiesConsultancySouth Africa

Covers: South Africa

Amazon Connectlisted partner (Amazon Connect services and Contact Center Intelligence referenced; AWS Advanced Consulting Partner; no Connect designation verified)Synthesis lists Amazon Connect and CCI services and was 2025 AWS Rising Star Consulting Partner for Sub-Saharan Africa.synthesis.co.za/ (2026) · aws.amazon.com/blogs/apn/announcing-the-regional-2025-aws-pa (2025-12-02) · medium confidence

ScaleClient roster includes Absa, Standard Bank, Nedbank, FNB, Capitec, Vodacom, Pick n Pay

SYS Telekomunikasyon Bilgisayar Elektronik san. Ve Tic. A.SCarrier / telcoTurkey

Covers: Turkey

T&T Data LimitedReferral agentGreater London, United Kingdom

Covers: UK

TameshiConsultancyPoland

Covers: Poland

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "Tameshi is an AWS Advanced Consulting Partner helping enterprises modernize, secure and optimize their AWS environments. We specialize in cloud migration, modernization, managed services, security and cost optimization,"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Tata CommunicationsCarrier / telcoIndia

Covers: UAE, UK

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Finder entities: Tata Communications (UK) Ltd; Tata Communications Middle East FZ LLC- Dubai Branch.genesys.com/partners/partner-finder (2026-09-02) · tatacommunications.com/about/offices/ · high confidence

Tech Savvy SolutionsReferral agentLancashire, United Kingdom

Covers: UK

TechGiantReferral agentGreater London, United Kingdom

Covers: UK

TechneValueResellerSwitzerland

Covers: Switzerland

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Pfäffikon Sz.genesys.com/partners/partner-finder (2026-09-02) · technevalue.com · high confidence

TeKnowledge Middle EastResellerAE

Covers: AE

TelecardResellerPakistan

Covers: Pakistan

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Karachi Clifton.genesys.com/partners/partner-finder (2026-09-02) · telecard.com.pk · high confidence

Teleconnect & ServiceResellerGermany

Covers: Germany

Aspect / AlvariaAspect Reseller, Diamond Partner (Aspect partner directory)Listed as Reseller, Diamond Partner in Aspect's partner directory (all four pages read Sep 2 2026). +49 89 370 610 0, Munich; telecom management and services (teleconnect-service.com).aspect.com/company/partners (2026-09-02) · high confidence

Telenet BusinessCarrier / telcoBelgium

Covers: Belgium

Genesyslisted sponsor only (Genesys Future of CX Belgium Oct 2025); partnership terms not publicTelenet appears alongside Proximus, Orange, NTT Data, Deloitte and DDM Consulting as a sponsor of the Genesys Belgium event. Confirmed in the vendor's own partner directory (Sep 2 2026).genesys.com/partners/partner-finder (2026-09-02) · nextel.be · high confidence

TelepointResellerBulgaria

Covers: Bulgaria

Tesrex Ltd.Referral agentHertfordshire, United Kingdom

Covers: UK

The Networking KitResellerGreater London, United Kingdom

Covers: UK

THINK BEYOND SP. Z O. OResellerPoland

Covers: Poland

Tibo sistemiSystems integratorCroatia

Covers: Croatia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Zagreb.genesys.com/partners/partner-finder (2026-09-02) · tibo.hr · high confidence

Tieto FinlandResellerFinland

Covers: Finland

TKG The Knowledge GroupReferral agentGreater London, United Kingdom

Covers: UK

TKUC GmbHSystems integratorGermany

Covers: Germany

Five9Authorized partner; Reseller - Direct, Reseller - Distribution, Professional Services; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct, Reseller - Distribution, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

TM GroupManaged service providerDenmark

Covers: Denmark, Sweden, Finland, Norway

VerintChannel Partner (Verint directory, EMEA); also Consultancy Partner; also Technology PartnerCopenhagen-based communication recording provider (Stockholm, Helsinki, Oslo offices), UniCloud recording powered by Verint Financial Compliance. Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/tm-group/ (2026-09-02) · high confidence

Transform8tion Ltd.Referral agentGreater London, United Kingdom

Covers: UK

Tribework AGResellerSwitzerland

Covers: Switzerland

TSG IT Advanced SystemsSystems integratorIsrael

Covers: Israel

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Tel Aviv - Jaffa.genesys.com/partners/partner-finder (2026-09-02) · tsgitsystems.com/en/company-profile/ · high confidence

U-COM A/SResellerDenmark

Covers: Denmark

Five9Authorized partner; Reseller - Direct, Reseller - DistributionListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct, Reseller - Distribution), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

UCAdvisorReferral agentNorth Yorkshire, United Kingdom

Covers: UK

UCS Bilisim Sistemleri StiSystems integratorTurkey

Covers: Turkey

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Istanbul.genesys.com/partners/partner-finder (2026-09-02) · ucsturkey.com · high confidence

Umbono Cloud ServicesResellerSouth Africa

Covers: South Africa

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Sandton.genesys.com/partners/partner-finder (2026-09-02) · oculartechnologies.com · high confidence

Uni SystemsSystems integratorGreece

Covers: Greece

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Kallithea.genesys.com/partners/partner-finder (2026-09-02) · unisystems.gr · high confidence

Unima 2000 Systemy teleinformatyczneResellerPoland

Covers: Poland

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Kraków.genesys.com/partners/partner-finder (2026-09-02) · unima2000.pl · high confidence

UNIPARTNER IT SERVICES, S.A.ResellerPortugal

Covers: Portugal

UpfrontResellerBelgium

Covers: Belgium

VentricaBPO / CX outsourcerUnited Kingdom

Covers: UK

Amazon Connectlisted partner (offers Amazon Connect licences; no APN designation verified)Ventrica sells flexible CX licences for Zendesk and Amazon Connect (AWS) with rapid setup as part of its outsourced contact centre offer.ventrica.co.uk/ (2026) · medium confidence

Scale16+ years trading

Also carriesZendesk (Premier Partner), Twilio

Verizon UKResellerUK

Covers: UK

Genesyslisted partnerListed in the Genesys Partner Finder with Region = EMEA and tier not shown (all 595 records read Sep 2 2026). Office: Reading.genesys.com/partners/partner-finder (2026-09-02) · verizon.com/business/en-gb/ · high confidence

VeziriResellerGeorgia

Covers: Georgia

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Tbilisi.genesys.com/partners/partner-finder (2026-09-02) · veziri.com · high confidence

Viacomms Telecom KSCCCarrier / telcoKW

Covers: KW

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Salmiya.genesys.com/partners/partner-finder (2026-09-02) · viacomms.com · high confidence

Virgin Media O2 BusinessCarrier / telcoUnited Kingdom

Covers: UK

Ciscolisted partner (Cisco Webex Contact Centre product page, no tier stated)VMO2 Business sells a Cisco Webex Contact Centre product page (voice, chat, email, social, text).virginmediao2business.co.uk/voice-solutions/cisco-webex-cont (fetched 2026-09-02) · high confidence

VITECReferral agentFrance

Covers: France

VlirdensConsultancyNetherlands

Covers: Netherlands

VerintChannel Partner (Verint directory, EMEA)Dutch workforce management consultancy (vlirdens.nl). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · vlirdens.nl/ (2026-09-02) · high confidence

Vodafone BusinessCarrier / telcoUnited Kingdom

Covers: UK, Germany, Italy, Spain, Ireland, Portugal, Greece, CEE

Ciscolisted partner; 'Vodafone Business Contact Center - Webex Service' described in contract terms as a SaaS omnichannel CC integrated with Cisco IP telephony (inferred...Vodafone service terms document describes a Webex-based contact center service; product marketing page not located.manuals.plus/m/223a62f531a434e2ca7d7f661192fb7e3b723a853043b (surfaced 2026-09-02) · medium confidence

Scalenone Avaya-specific

Also carriesRingCentral RingCX (current page), Vodafone storm (own CCaaS)

VR VoiceResellerGermany

Covers: Germany

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Dortmund.genesys.com/partners/partner-finder (2026-09-02) · vrvoice.de · high confidence

WarpcomResellerPortugal

Covers: Portugal

GenesysElite (Ascend, highest tier)Listed in the Genesys Partner Finder with Region = EMEA and tier Elite (all 595 records read Sep 2 2026). Office: Amadora.genesys.com/partners/partner-finder (2026-09-02) · warpcom.com · high confidence

Wavenet LtdManaged service providerWest Midlands, United Kingdom

Covers: UK

Five9Authorized partner; Reseller - Service Provider, Professional Services; certified: VCC, Digital ChannelsListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Service Provider, Professional Services), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

Weber SolutionsSystems integratorSpain

Covers: Spain

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Villaviciosa De Odón.genesys.com/partners/partner-finder (2026-09-02) · webersolutions.es/ · high confidence

WecomResellerOman

Covers: Oman

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Muscat.genesys.com/partners/partner-finder (2026-09-02) · wecom.om · high confidence

West Pier Telecom LtdResellerEast Sussex, United Kingdom

Covers: UK

West Telco EuropaDistributorSpain

Covers: Spain

Five9Authorized partner; DistributorListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Distributor), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

WhirlyResellerPoland

Covers: Poland

GenesysPremierListed in the Genesys Partner Finder with Region = EMEA and tier Premier (all 595 records read Sep 2 2026). Office: Warszawa.genesys.com/partners/partner-finder (2026-09-02) · whirly.pl · high confidence

WorkairResellerDublin, Ireland

Covers: Ireland

Five9Authorized partner; Reseller - Direct, Referral - DirectListed in the Five9 Global Partner Locator (region EMEA, tier Authorized, type Reseller - Direct, Referral - Direct), read Sep 2 2026.five9.com/partner-locator (2026-09-02) · high confidence

WorldlineManaged service providerFrance

Covers: France, Europe

VerintChannel Partner (Verint directory, EMEA); also Technology PartnerPayments and CX platform (WL Contact) hosting Verint capabilities (Verint partner page). Listed in Verint's partner directory with the EMEA region filter, read Sep 2 2026.verint.com/partners/ (2026-09-02) · verint.com/partner/worldline/ (2026-09-02) · high confidence

XeretecReferral agentBerkshire, United Kingdom

Covers: UK

xseed-Consultoria e Sistemas de InformaCAoSystems integratorPortugal

Covers: Portugal

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Linda A Velha.genesys.com/partners/partner-finder (2026-09-02) · xseed.pt · high confidence

XylosResellerBelgium

Covers: Belgium

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Antwerpen.genesys.com/partners/partner-finder (2026-09-02) · xylos.com · high confidence

YnpactConsultancyFrance

Covers: France

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "AWS Advanced Tier Partner since 2017, Ynpact specializes in infrastructure and application Modernization, and Customer Experience. As 1 of only 2 French partners with the Amazon Connect Service Delivery (SDP), we have de"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Zain BahrainCarrier / telcoBahrain

Covers: BH

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Zain Bahrain.genesys.com/partners/partner-finder (2026-09-02) · bh.zain.com/en · high confidence

zebConsultancyGermany

Covers: Germany, Austria, Switzerland

Amazon ConnectAWS Partner Finder listing under Product = Amazon ConnectListed in the AWS Partner Finder with the Amazon Connect product filter (all 197 results read Sep 2 2026). Finder blurb: "zeb is a leading digital transformation strategy company and AWS Premier Partner that offers clients a holistic product-centric approach by combining strategic planning with a proprietary AI-powered implementation method"partners.amazonaws.com/search/partners?facets=Product%20%3A% (2026-09-02) · high confidence

Zeela ConsultingResellerLeicestershire, United Kingdom

Covers: UK

ZETADE GABINETE DE INGENIERA INFORMATICA Y TELECOMUNICACIONESCarrier / telcoSpain

Covers: Spain

GenesysAccreditedListed in the Genesys Partner Finder with Region = EMEA and tier Accredited (all 595 records read Sep 2 2026). Office: Valencia.genesys.com/partners/partner-finder (2026-09-02) · zetade.com · high confidence

Next moves

Where to start

Start with the integrators that carry several platforms

Sabio (Genesys Elite, Avaya Diamond, Verint Partner of the Year 2025, Amazon Connect), Damovo (Avaya Diamond, Cisco 360, Genesys Premier across DACH, Ireland and Poland), Kerv (Genesys Elite, Verint Elite), IP Integration (Avaya Diamond, Genesys Premier, Verint), Connect Managed Services (Five9 Gold, Genesys Premier, Amazon Connect, Avaya) and TTEC Digital. Their practice leads already sell an ACD and a WFM layer together, so an orchestration layer between the two fits a motion they already run.

Carriers hold the biggest installed bases

BT Business (Five9 Gold, Genesys Elite, Webex, a Verint-powered managed service), Orange Business (Genesys Elite in ten countries, Cisco, three Verint awards), Deutsche Telekom (Genesys Premier, Webex, Amazon Connect), KPN (Genesys Premier), Telia and Tele2 (Genesys and Verint in the Nordics), Proximus and Telenet in Belgium. Carriers hold the largest homogeneous installed bases and already run managed contact centre services; the fit is a managed-service add-on, not a resale line.

Genesys has a bench in almost every country

Genesys is the only platform with a deep bench outside the UK: 16 Elite and 36 Premier partners across EMEA, including Indra, Seidor and Evolutio in Iberia, infinit.cx and Unima in DACH and Poland, IST Networks and Ejada in the Gulf, Advania across the Nordics. Filter the map by Genesys and a country to get the local shortlist.

Westcon-Comstor is the only distributor that matters

Cisco through Comstor and Avaya as EMEA master agent, with AWS added in Nov 2024. TD SYNNEX carries Five9 and Cisco in EMEA at award level; KOMSA distributes Five9 and Genesys in Germany; Nuvias UC distributes Five9 in the UK. ScanSource has no EMEA operation.

Verint's award winners are the WFM shortlist

Sabio, Kerv, Orange Business, BT, Axcess Nordic (Nordics), Luware (Switzerland), Tele-Train (DACH), Evcoms (Ireland), 1GLOBAL (Netherlands) and Makwa IT (South Africa) are the EMEA partners Verint decorated between 2022 and 2025. After the Calabrio combination the same partners carry the combined WFM estate.

Sources

Built from the vendors' own partner directories

Each directory was read in full and filtered to EMEA, then joined with award lists, partner pages and filings. Platform vendors that resell each other (Avaya for Aspect, Five9 hosting Verint, Cisco via Calabrio) sit in the platform cards, not in the partner list.

Platform	Directory read	Also used	Partners
Five9	Global Partner Locator, all 190 pages (1,704 records), EMEA-located partners kept	Five9 partner profiles, 2024 and 2025 Global Partner Awards, press	157
Cisco	No public directory with a contact center filter	WebexOne 2023 to 2025 awards, Partner Summit 2025 awards, partner pages	20
Avaya	Partner locator offline on Sep 2 2026	Partner pages, Avaya newsroom, Westcon announcements, Feb 2025 customer notice	14
Genesys	Partner Finder, all 595 records, Region = EMEA (252 entities, multi-country groups collapsed)	Elite announcements, Genesys newsroom, event sponsor lists, partner pages	166
Aspect / Alvaria	Aspect partner directory, all four pages (55 partners, 9 in EMEA)	Aspect and Alvaria press, Call Centre Helper	9
Verint	Partner directory with Regions = EMEA and Type = Channel Partner (50 entries)	Verint EMEA Partner Summit awards 2022 to 2025, partner pages, 10-K	44
Amazon Connect	AWS Partner Finder, Product = Amazon Connect, all 197 results, EMEA-based kept	APN Service Delivery and Competency posts, AWS EMEA awards 2025, partner pages	47

Cisco publishes no partner directory that can be filtered to contact center, so Cisco rows come from the WebexOne and Partner Summit award lists, Cisco partner pages and the partners' own Webex Contact Center pages.
Avaya's partner locator was offline during the pull (avaya.com/partners returned 404), so Avaya rows come from partner pages, Avaya newsroom items and Westcon's distribution announcements.
Referral agents appear as their own type so they can be filtered out; most are UK Five9 sales agents.